Case Manager

Beautiful Day Case Manager

Beautiful Day is a non-profit granola company with a mission to connect refugees to the community through business initiatives, job training, and public education.

As a 13-year-old social venture, we have integrated adult and youth training programs and community education initiatives into the daily production and business activities of a gourmet granola and food company. We’re rooted locally in our state with a kitchen, fulfillment center, and offices located in Providence. We have an active board of directors and a diverse team of 16 full-time and 11 part-time staff, plus contractors and interns. We run an e-commerce store, ship products across the country, participate in 7 farmers markets, and deliver to local grocery stores. Many of our employees are former refugees who understand the challenges our participants face. For more information about our mission, vision, and products, visit our website at www.beautifuldayri.org.

Position Description

Each year, we work with approximately 100 refugee trainees in our adult, youth, and entrepreneurship programs. Our focus is on those who are motivated to find work but face barriers due to limited English, limited literacy, lack of transferable skills, age and gender demographics, and confidence issues, sometimes due to cultural dissonance or trauma. We are seeking a case manager to provide social and practical support, focusing primarily on our adult trainees including Afghan women, so that they can transition into regular employment upon graduation from our programs.

We’re seeking a case manager who would value collaborating with our training team as we continue developing an effective case management model to support our mission and program goals. We’re excited about an approach to direct service that emphasizes skills development, i.e., building self-reliance through “doing with” rather than “doing for” participants. We’re looking for someone with coaching or training skills, and a broad perspective that includes investing in our larger refugee support ecosystem.

Responsibilities

• Assess individual needs and coordinate appropriate direct and wrap-around services (DHS and resettlement benefits, opening a bank account, paperwork, childcare, transportation, etc.) as needed to support participant progress and program efficiency.
• Work with the participant and training team to assess each trainee’s employability and determine a service plan that includes educational and job readiness goals, referrals for outside services, and next steps after they leave Beautiful Day.
• Collaborate with the training team to explore approaches to case management that are assets-based and self-reliance oriented. Keep learning, collect feedback, make adjustments, articulate procedures and best practices, and help guide the larger staff team.
• Provide job coaching; adapt job readiness lessons and facilitate small group workshops on topics like resume making, job search, interviewing preparation.
• Maintain records related to trainees’ performance and program services. Enter trainees’ information and case notes into the Beautiful Day database (Salesforce). Follow up at intervals after graduation to record employment data. Assist in gathering data for reporting as needed.
• Collaborate with referring agencies, employer partners, and our Employer Partnership Developer (EPD) to ensure each trainee has wrap-around support and options for a meaningful next step after graduation (job, work-to-hire internship, other training program).
• Develop strategic communication channels with referring partners that not only support the employment needs of our participants but help build a vibrant local resettlement ecosystem and pipeline for employment.
• Assist with offering training to community/business partners as they develop cross-cultural skills to successfully employ refugees.
• Stay current with service and program providers related to the needs of refugees and other new immigrants.

Skills and Experience

• 3-5 years case-management experience. Refugee-related casework a plus.
• Energized by working in a multi-cultural and collaborative environment.
• Comfortable working across language barriers with interpreters and virtual or phone-translation services.
• Organized, able to multitask, prioritize, and manage moving parts.
• Demonstrated commitment to social justice, immigration work, or community-building.
• Integrity; healthy boundaries; able to maintain confidentiality.
• Experience with asset-based, trauma-informed approach that focuses on strengths rather than deficits.
• Networking skills. Experience facilitating group trainings.
• Curious, resourceful, a genuine team player, not afraid to make some mistakes.
• Facility with technology a plus.

• Health benefits, 3+ weeks vacation, 11 paid holidays
• Simple IRA retirement account with employer contribution