Business Systems Manager

Business Systems Manager

Way Finders is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a Business Systems Manager for a collaborative IT/BI role. The Business Systems Manager is responsible for the ongoing support and coordination of all business systems*. Additionally, this position will assume a project management role in leading the implementation of new systems, as well as upgrades, both major and minor, of existing business systems. This position is expected to coordinate closely with the respective functional leaders and coordinate/communicate closely with Information Technology and Business Intelligence staff that may be impacted by any initiative.

*Currently ~30 systems in our organization of ~330 employees.

Benefits include: 20 days of accrued paid time-off in year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $90,000 and $108,000 per year depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled.

The candidate may work in a hybrid-remote capacity but must live within commutable distance. Regular in-office work and meetings are required.

Responsibilities include:

• Provide leadership with ensuring that all business systems are functioning according to expectations
• Serve as the project management lead in the implementation of new or upgraded systems
• Develop and maintain a data warehouse and other reporting/analytical systems
• Coordinate activities with, and provide support to, the Business Intelligence team
• Liaise between functional staff and business system vendors to expedite the resolution of all functional and technical issues that may be encountered
• Work with user teams to optimize their workflows in utilization of business systems
• Provide continuous communications to management and staff on the progress of resolving issues and questions with business systems
• Proactively create clear, timely, and up-to-date support documentation
• Create user support documentation and provide user training
• Provide support for Salesforce-based applications
• Coordinate special projects in cooperation with the Information Technology team; assist with research related to technology needs
• Implement and develop documentation systems and procedures related to the department’s activities and tracking requirements; ensure that documentation falls within departmental performance standards
• Serve as a backup in the administration and troubleshooting of the MS365 platform

Requirements include:

• 7 years' equivalent experience in information technology with 5 years as a field specialist; a combination of experience plus a Bachelor's degree may be a substitute
• Solid understanding of features available within the MS365 platform
• Strong technical and functional understanding of databases
• Good understanding of the construction and maintenance of data warehouses
• Excellent project management and organizational skills; detail-oriented
• Experience with troubleshooting applications and systems issues
• Excellent interpersonal, customer service, and communication skills (verbal/written) with the ability to work in a high volume, multi-location, fast-paced organization=
• Ability to work both independently and as a member of a team, with the capacity to communicate effectively, including in group and/or presentation settings

Way Finders is an Equal Opportunity Employer. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.