SNAP Coordinator

The Organization

Founded in 1999, CFUF strengthens urban communities by helping fathers and families achieve stability and economic success. As a pioneer in responsible fatherhood, family strengthening, and workforce development, CFUF’s programs seek to help clients fully exit poverty and sustain themselves and their families. CFUF serves Baltimore’s most marginalized populations living in high crime and high poverty communities. Our members (the term we use when referring to our clients) are 95% African American and 68% male. While many of them possess a strong work ethic, resourcefulness, ingenuity, and creativity, they also experience multiple barriers to self-sufficiency, including: 27% lack a diploma or equivalent; fewer than 6% have postsecondary education; 24% of women and 67% of men have a misdemeanor and/or felony conviction; 61% experience housing instability; 22% report clinically significant alcohol abuse; nearly 21% indicate moderate-to-severe depression; and the vast majority access income assistance.

All In is the Center for Urban Families’ comprehensive strategy to accelerate social and economic opportunity and advocate for policies that promote equity and racial justice. Leveraging 20 years of positive impact and applied learnings, the All-In strategy targets two critical areas: chronic unemployment and family instability. The approach links individual accountability, person-centered case management, and supportive networks with workforce development training, education, and civic engagement. All In dismantles poverty and builds long-term social and economic prosperity that results in brighter futures for our members, their families, and the communities in which they live.

National impact

CFUF’s Practitioners Leadership Institute (PLI) provides technical assistance, and promotes and extends best practices in family strengthening, responsible fatherhood and workforce development to practitioners and key stakeholders across the country. CFUF is also nationally renowned for its public policy work in the responsible fatherhood arena.

Culture and Practice

CFUF is an organization committed to high excellence and quality service to all its stakeholders. Our culture thrives in a transparent, reflective, and creative environment. We are a highly autonomous workforce, and our staff embraces humor, food, fun, and a passion to serve our members. We believe in recognizing and rewarding high performers. All these qualities and attributes make CFUF a premier employer of choice.

Position Summary:

The SNAP Coordinator is a vital member of the CFUF team. The SNAP Coordinator will be required to work across all CFUF programs, including Economic Success, Baltimore Responsible Fatherhood Services, Baltimore 2Gen, and Baltimore Communities Assisting and Advancing Neighbors (BCAAN). SNAP Coordinator will provide case management services to SNAP recipients. SNAP Coordinator will include assistance with person-centered goal plan development, barrier removal support, administering surveys and assessments. The SNAP Coordinator will be responsible for coordinating and submitting the SNAP compliance components for submission to DHS. 

Duties & Responsibilities: 

• Support participants to apply for SNAP benefits that are not currently receiving them and provide follow up to assess if they obtain benefits. 
• Maintain current knowledge and understanding of the SNAP application process. 
• Listen, assess, and troubleshoot issues related to SNAP program enrollment. 
• Track and manage caseload of CFUF members and program participants who are SNAP recipients.
• Participate in case conferencing to exchange information among case management staff about members to enhance their care coordination.
• Refer members to internal and external programs and services (e.g., housing, long-term counseling, child-care, substance abuse counseling, mental health counseling, diversion, and expungement services) that can assist them with removing barriers and resolving issues preventing them from achieving social and economic mobility.
• Fulfill all responsibilities of SNAP E&T personnel required to meet contract obligations and program goals.
• Troubleshoot and resolve any issues and/or conflicts related to the successful operation of the SNAP E&T Program.
• Assist with the development of modules and implementation of projects affiliated with the All In philosophies.
• Stay current on new methodologies and practices in the case management field.
• Establish, maintain, and implement required program documentation, including but not limited to the following reports: daily/weekly/monthly data entry tracking, quality assurance, agency management, billing/accruals of the SNAP E&T Program.
• Train and provide support for the SNAP application assistance for any interns/volunteers as needed. 
• Work with the local Department of Human Resources to resolve challenges, attend meetings, and submitting reports.  
• Build relationships and coordinate with other community-based organizations that are affiliates of SNAP to create partnerships. 
• Attend all SNAP E&T monthly meetings and share any updates. 
• Being able to enter information such as case notes, attendance, activities into the two different databases.
• Additional responsibilities as needed.

Qualifications: 

• Have a minimum of three years of experience in direct service within social or human service organizations. 
• Ability to work with people from diverse social and ethnic backgrounds. 
• Ability to work independently and as a part of a team. 
• High quality customer service skills (exhibit objectivity, persistence, calmness & helpfulness) 
• Attention to detail and follow through on tasks. 
• Excellent computer skills required. 
• Available to work one weekend day each week during a 40-hour work week. 
• Automobile & valid Pennsylvania’s driver's license are required.