Member Engagement Coordinator

Position: Member Engagement Coordinator

Application Deadline: April 26, 2024

Position: Fulltime 

Starting Salary: $82,100 - $87,000 per year

Reports to: Director of Membership Engagement 

Location: Bay Area-based, hybrid

About NCG:

Northern California Grantmakers (NCG) brings people in the field of philanthropy together to shift resources and power to the hands of people who are making positive change in our communities. We are seeking someone who loves all things digital to join our team and engage our members who are, in turn, nudging and enticing their institutions toward racial equity, social change, and outstanding practices. NCG is a membership association for our region’s philanthropic community. We bring funders and other key stakeholders together to learn, share, grow and tackle big issues.

Additional information on NCG here: http://ncg.org. 

Position Overview:

This role requires a Salesforce professional with strong delivery skills, interpersonal savvy, and the ability to support multiple strategic initiatives. The ideal candidate will identify with the goals and mission of NCG and believe in the power of people coming together for change. As a part of the Member Engagement team, the position will also coordinate with the Public Affairs and Operations teams as appropriate. A successful candidate will blend flexibility with disciplined execution and exhibit confidence in operating in an integrated approach across the organization.

Essential Job Functions:

Strategic Membership Engagement (60 percent)

• Welcome new members, provide orientation, ensure timely dues payments, and troubleshoot technical issues. 

• Efficiently manage the Member Engagement Committee and collaborate on strategic approaches with the Director of Member Engagement. 

• Responsively address member inquiries, provide relationship support, and manage NCG relationships with partners. 

• Maximize membership renewals, establish campaigns in Salesforce, and track financial performance. 

• Lead and monitor new membership campaigns, managing communications with prospective members and conducting research and tracking. 

• Oversee membership processing, including applications and invoicing. 

• Provide support for board and key partner engagement, conduct membership research and surveys, manage registration for Annual Conference, and assist with other special projects.

Digital Operations (35 percent)

• Assume a leadership role in enhancing NCG's utilization of Salesforce, establish best practices, and integrate new features. 

• Assist in maintaining website and communications content to advance organizational goals. 

• Manage all Salesforce membership data, oversee reporting, build and maintain dashboard, and provide staff training and support. 

• Provide comprehensive support for online functionalities, including managing member accounts, reconciling mapping issues, and running reports. 

• Provide support for communications projects using Drupal, Salesforce, and Asana.  

• Manage requests related to NCG’s Philanthropy Job Board, including content editing and troubleshooting. 

General Support (5 percent)

• Execute general administrative duties as required across various departments.

Competencies:

• Strategic. Ability to collect, review, synthesize, and present findings to influence project trajectory and delivery.

• Relational. Ability to cultivate and maintain relationships with colleagues and members. Excellent interpersonal skills with an ability to work with diverse people and in diverse groups.

• Collaborative. Deeply committed to building cohesion across departments for the benefit of the organization.

• Effective. Develops and executes successful plans to achieve strategic goals and signature strategic initiatives. 

• Results-oriented. The ability to organize, prioritize, and manage complex, multidimensional projects and the commitment and ability to meet work goals on time.

• Creative. Comes up with insightful, pragmatic, equitable, and sustainable ways to tackle common challenges and produce positive change.

• Self-directed: Have a natural curiosity to find solutions amidst uncertainty and use evidence-based data in all decisions.

• Resilient. Plans ahead and finds alternative paths, when needed, to get to the finish line. Fails forward integrating lessons.

Relevant Experiences Required:

NCG seeks a candidate who has the potential to be a leader in the field. The following requirements serve as a guide, and NCG encourages applicants to submit their applications even if they do not meet all of the requirements stated below. 

• Minimum a bachelor’s degree or equivalent life experience in public policy, public affairs, public administration, or related fields.

• At least 3 years of experience working in membership development, marketing, or related associations. 

• Strong project management with the ability to organize, prioritize, and manage complex, multidimensional projects to successful completion within desired timeframes and to define goals, meet urgent deadlines, organize, and prioritize projects. 

• Demonstrated commitment to social justice and racial equity.

• Technical acumen, including Salesforce, Drupal, Asana, Microsoft Word, PowerPoint, Excel, and Outlook. Ability to learn and adapt quickly to virtual communications and collaborative applications. 

• Must be located in the San Francisco Bay Area with the ability to travel throughout the region as necessary. 

Benefits:  

• Health, Dental and Vision Insurance

• Flexible Spending Account

• Vacation, Sick and Holiday pay

• 403b Voluntary Plan

• Short and Long-Term Disability

• Life Insurance

• Employee Assistance Program

How to apply:

To apply, please email your resume (not to exceed two pages) and cover letter (not to exceed two pages) to recruiter@ncg.org. Put the title “Membership Engagement Director” and your last name in the subject line. We invite you to consider your cover letter as an opportunity to tell a story that illuminates your interest in NCG's work around racial equity.

Health and Safety:

Northern California Grantmakers requires all employees to provide proof of COVID-19 vaccination. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

Benefits:  

• Health, Dental and Vision Insurance

• Flexible Spending Account

• Vacation, Sick and Holiday pay

• 403b Voluntary Plan

• Short and Long-Term Disability

• Life Insurance

• Employee Assistance Program