Training Support Specialist

Job Title: Training Support Specialist

Reports to: National Director of Learning and Training

Position Type: Full-time

Position Classification: Non-exempt

Application deadline: Open until filled

Projected Start Date: November 3, 2025

ABOUT AP-OD

Launched in 2007, AP-OD, also known as Abriendo Puertas/Opening Doors, is an organization that developed the nation’s first evidence-based leadership training program designed by and for Latino parents with children ages 0-5 and adopted by diverse communities across the country. The mission of AP-OD is to provide parents with the knowledge, resources, and skills they need to become confident leaders of their families and effective advocates for their children. At AP-OD, we believe that when parents are supported, they can become powerful agents of change, not only in their children’s lives but also within their communities. Learn more at ap-od.org.

AP-OD is a fiscally sponsored project of Tides Center, a 501(c)(3) nonprofit organization.

POSITION SUMMARY

Reporting to the National Director of Learning and Training, the Training Support Specialist plays a vital role in ensuring the successful delivery of local and national in-person and virtual training institutes, workshops, and courses.. The Training Support Specialist is responsible for maintaining and updating culturally relevant training materials, managing shipping and inventory, and coordinating training and event logistics at both local and national levels. Additionally, the Training Support Specialist supports database management, presentation development, and continuous quality improvements for the AP-OD program. This role requires a proactive, detail-oriented individual with strong organizational skills, technological fluency, and a collaborative spirit.

While the role is primarily remote, the candidate must reside within driving distance of Los Angeles to provide on-site support for meetings, training, and logistical operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate logistics for local and national AP-OD institutes, workshops, conferences, and other events. Including printing, catering, participant registration, travel coordination, and on-site support as needed.
• Prepare and ship props, handouts, certificates, kits, and other materials for AP-OD training institutes, workshops, and other events.
• Support asynchronous and synchronous components of AP-OD virtual training institutes and presentations.
• Assist in researching online modules.
• Maintain an accurate inventory of supplies, books, and materials.
• Create spreadsheets, forms, and databases to support AP-OD programming.
• Ensure the accuracy and regular updating of AP-OD databases.
• Design engaging and visually compelling presentations and slide decks for AP-OD training, institutes, and workshops.
• Provide timely and responsive technical assistance to AP-OD facilitators and implementing partners.
• Maintain inventory records of books, training supplies, and materials.
• Order catering and coordinate vendor services for AP-OD events and institutes as requested.
• Support the National Director of Learning and Training in implementing the ToF and other strategic plan initiatives.
• Research and recommend new technologies, approaches, and processes that improve the training experiences of facilitators and TOF partners.
• Support the development, collection, analysis, and sharing of user data and participant feedback to support continuous learning and improvement.
• Communicate training-related information to staff, facilitators, and partners.
• Translate and update culturally relevant handouts, tools, and curriculum materials into Spanish as needed.
• Perform other duties as assigned by the National Director of Learning and Training.

OTHER DUTIES AND RESPONSIBILITIES:

• Translate training and support materials between English and Spanish, ensuring clarity and cultural relevance.
• Send out AP-OD training-related information as requested.
• Fulfill AP-OD orders (e.g., facilitator kits, loterias, training resources, and other items).
• Make travel and lodging arrangements for AP-OD trainers.
• Provide on-site event support as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Commitment to social justice and aligns with the mission of AP-OD.
• Work effectively through a lens of diversity, lived experience, and equity.
• Embrace a creative, learning, growth mindset and a sense of humor while engaging in interactive team dynamics.
• Exhibit strong time-management skills, organizing multiple projects while meeting deadlines.
• Demonstrate excellent written reporting and communication skills, including willingness to make phone calls as needed.
• Be a flexible team player dedicated to mission-driven work, with an aptitude for strategic thinking and problem-solving.
• Show proactivity, anticipation, and self-direction in tasks.
• Stay current with professional knowledge through workshops and relevant publications.
• Maintain qualities such as confidentiality, trustworthiness, and attention to detail.
• Engage positively and collaboratively with individuals from diverse cultures and backgrounds.
• Maintain a high level of integrity and discretion in handling confidential information.
• Highly proficient in Microsoft Office (Excel, Word, Outlook, and PowerPoint) and can quickly learn new tools and systems.
• Strong proficiency and expertise with online platforms such as Monday.com, Zoom, Google Workspace, and MailChimp.
• Experience and willingness to learn online platforms such as EveryAction (Bonterra), WordPress, and Learnworlds.
• Ability to operate standard office equipment, including computers, printers, copy machines, etc.
• Exceptionally professional, organized, and detail-oriented, demonstrated ability to organize time, manage diverse activities, and meet deadlines.
• Ability to work in a fast-paced, results-oriented office environment while maintaining attention to detail and quality.
• Proficiency in using the video conference platform Zoom and other video conference technologies.
• Familiarity with LearnWorlds and WordPress is highly desirable.
• Familiarity with video editing is highly desirable.
• Develop training agendas, coordinate presenters, and “run-of-show” documentation as requested.
• Strong customer service skills
• Fluency in both English and Spanish, with strong verbal and written skills in both languages, is highly preferred.

ORGANIZATIONAL RELATIONSHIPS:

The Training Support Specialist reports to the National Director of Learning and Training and collaborates with staff, contractors, vendors, and other partners.

PHYSICAL DEMANDS OF THE JOB:

• Prolonged periods sitting at a desk and working on a computer
• Occasionally, must be able to move office supplies and equipment weighing up to 25 pounds across the office or during events.
• Must be able to travel domestically as needed.

EDUCATION/ EXPERIENCE:

• A Bachelor’s degree with 1 year of related experience, or an associate degree with 3 or more years of relevant experience in a company, non-profit, or similar organization, may be considered sufficient to successfully perform essential job duties

Equal Employment Opportunity:

Tides is an equal-opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition, including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Also, pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities:

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. If you seek accommodation, please advise in writing at the time you apply.

Fluency in both English and Spanish, with strong verbal and written skills in both languages, is highly preferred.