NM State Long-Term Care Ombudsman Program

The program was established in 1972 through the Older Americans Act and is federally and state mandated [1] to provide independent oversight and advocacy services to residents in New Mexico’s LTC facilities. The New Mexico State Long-Term Care Ombudsman is appointed by the Governor and independently administers LTCOP from within Aging and Long-Term Services Department (ALTSD). A dedicated and highly skilled group of LTCOP ombudsmen staff and certified ombudsman volunteers visit nursing homes and assisted living facilities regularly and help residents in advocating for their rights and the quality of care they deserve. They listen to and investigate complaints from residents, their family and caregivers, and staff at the facility. They work to resolve concerns of which they become aware and help ensure residents receive the quality of care they deserve.