Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation.
Responsibilities:
- Greet blood donors
- Check potential donor temperatures
- Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution and watched for possible adverse physical reactions
- Set up and maintain cleanliness in Reception and Hospitality Areas
- May make reminder calls or reschedule donor appointments
- Please note: Drives (and volunteer needs) are mostly during business hours on weekdays.
Requirements:
- Ability to display the utmost professionalism and communication skills
- Extremely comfortable working with people from diverse communities and backgrounds
- Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
- On-boarding with the American Red Cross Biomedical Dept.
- Donor Ambassador Training
- Must be able to commit to at least 3 months of service
- A consistent minimum of 6 hours per month
Thank you for your interest in volunteering with the American Red Cross!