This position supports the Regional SAF department and can be virtual a (volunteer-from-home) opportunity. Ensure military families are supported and their needs are met when faced with an emergency.
Responsibilities
Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
Support emergency communications, financial assistance, and provide additional services as needed. The follow up process includes making follow-up calls to families and/or military members or others to determine if their needs are met and provide other follow-up actions needed for complete and timely client service.
Provide appropriate service to clients which could include referrals within the organization and to other agencies.
Maintain professionalism and conduct as stated in Red Cross policy
Maintain current casework required training.
Purpose
This position supports the Regional SAF department and can be virtual a (volunteer-from-home) opportunity. Ensure military families are supported and their needs are met when faced with an emergency.