Front Desk Volunteer

Location Information:

Ronald McDonald House on Monument Avenue

2330 Monument Ave

Richmond, VA 23220

Volunteer Position Purpose:

Front Desk Volunteers manage the reception desk and lobby area to help keep daily operations running smoothly.

Volunteer Duties & Responsibilities:

• Greet families when they arrive and depart from the House.

• Answer phone calls and directing calls to staff (when appropriate). Volunteers must develop basic knowledge about RMHC Richmond to be able to answer questions related to daily operations.

• Receive donations and interact with community members when donations are delivered. Assist with donor recognition practices (thank you notes, phone calls, etc.).

• Light housekeeping duties to maintain cleanliness and organization in the House.

• Other administrative tasks may be assigned on a case-by-case basis.

Qualifications, Skills, & Requirements:

• Must be 18 years of age or older.

• Must be comfortable operating telephone and basic office equipment.

• Must be friendly, outgoing, and kind with an excellent understanding of and ability to follow professional and personal boundaries.Volunteers will be most successful in this role if they can be comfortable during both slow and busy periods.

• Comfortable volunteering in a potentially emotionally demanding space.

• Effective communication skills, ability to communicate with adults and children. Ability to follow written and verbal instructions.

• Prior experience with children, personally or professionally, preferred.

Time Commitment:

Volunteers must be able to commit long term (at least 6 months). Volunteers are expected to attend one four-hour shift each week.

Other Information:

• Volunteers must successfully complete a Criminal Background Check.

• Must be comfortable standing or walking for long periods of time and climbing multiple flights of stairs. Ability to lift/carry items that are at least 25 pounds.

How to get involved:

Individuals interested in becoming a Front Desk Volunteer at the Monument Ave House should apply online. Click here to access the application form. Once an application has been submitted, it takes about four to six weeks to complete onboarding and training.

Please direct any questions to the RMHC Richmond Volunteer Services Manager:

Madison Moser (she/her)

madison@rmhc-richmond.org

804-355-6517 ext. 207