Hero Care Network Region- Casework Specialist- Lake County

Purpose

• This position supports the Regional SAF department and can be virtual a (volunteer-from-home) opportunity. Ensure military families are supported and their needs are met when faced with an emergency.

Responsibilities

• Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
• Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
• Support emergency communications, financial assistance, and provide additional services as needed. The follow up process includes making follow-up calls to families and/or military members or others to determine if their needs are met and provide other follow-up actions needed for complete and timely client service.
• Provide appropriate service to clients which could include referrals within the organization and to other agencies.
• Maintain professionalism and conduct as stated in Red Cross policy
• Maintain current casework required training.