GLAD Law Legal Team Operations Manager

Since 1978, GLBTQ Legal Advocates & Defenders (GLAD Law) has achieved scores of precedent-setting legal victories to end discrimination based on gender identity and expression, sexual orientation, and HIV status. Time after time, GLAD Law has broken through resistance and prejudice to make real progress for transgender rights, family protections and marriage equality, LGBTQ+ youth rights, protections for people living with HIV and much more. GLAD Law is focused on working at the cutting edge of LGBTQ+ rights, advancing strategies to address discrimination occurring at the intersections of race and LGBTQ+ status, and keeping a close watch on a counter-movement that is fighting hard to roll back critical progress.

We are at a critical moment in our efforts for LGBTQ+ justice, racial justice, and lived equality. The rights of LGBTQ+ people, and transgender individuals in particular, are under attack, as evidenced by the current federal administration's executive orders and other actions targeting transgender people alongside efforts by opponents in state legislatures and in courts to diminish LGBTQ+ nondiscrimination protections.

THE OPPORTUNITY

GLAD Law's Legal Team Operations Manager will provide critical operational support and leadership within the Legal Department. The successful candidate will work closely with attorneys to ensure efficient workflows, manage support staff, and coordinate department operations to advance our organizational goals and mission. The position will include responsibilities such as supervising Legal Assistants, managing department operations, overseeing administrative systems, and ensuring smooth coordination of the legal team's work.

The Legal Team Operations Manager will make significant contributions to the legal team's effectiveness, ensuring attorneys have the operational and research support needed to advance LGBTQ+ rights. This role requires a strong understanding of legal environments, research and processes, excellent project management skills, and supervisory experience. This position reports to Legal Director Joshua Rovenger and works closely with all legal team members.

KEY RESPONSIBILITIES

• Manage and supervise Legal Assistants, providing guidance, training, and professional development to ensure excellence in legal research and support
• Develop and implement operational systems, workflows, and processes to enhance team productivity and effectiveness
• Support the Legal Assistant and Legal Intern hiring and onboarding processes
• Manage case management systems and ensure proper documentation and organization of legal files
• Coordinate with attorneys to ensure the timely filing of legal documents and adherence to court and legislative deadlines
• Develop a deep understanding of the organization's programs, projects, and substantive areas of law, especially those affecting the LGBTQ+ community and those living with HIV
• Facilitate communication between the Legal Department and other GLAD Law departments
• Lead continuous improvement initiatives for the Legal Department's operational processes
• Lead on proofreading legal documents and ensuring compliance with filing requirements
• Embrace GLAD Law's mission and demonstrate commitment to its organizational values

QUALIFICATIONS

There are innumerable ways to learn, grow, and excel professionally. We know people gain skills through various professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. This said, we are most likely to be interested in your candidacy if you can demonstrate most of the qualifications and experiences listed below.

Applicants should have a commitment to civil rights, be self-motivated and able to work in a diverse multicultural environment. The successful applicant will be committed to fulfilling GLAD Law's mission and aspire to its organizational values. Qualified candidates will have a bachelor's degree or equivalent work experience.

• Strong project management and operational leadership skills
• Prior experience managing teams and supervising staff
• Demonstrated ability to develop and implement efficient administrative systems
• Familiarity with legal terminology, research, procedures, and court systems
• Understanding of legal operations and administrative practices
• Experience with case management systems or legal practice management software
• Excellent organizational and time management skills with strong attention to detail
• The ability to collaborate effectively with people of diverse backgrounds, lived experiences, and communication styles
• Committed to prioritizing diversity, equity, and inclusion
• Ability to exercise sound judgment, be reliable, and be flexible
• Ability to effectively manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office products

PREFERRED QUALIFICATIONS

• Experience working in legal advocacy organizations, law firms, or legal departments
• Background in LGBTQ+ rights, civil rights, or social justice advocacy
• Knowledge of legal document management and filing procedures
• Experience implementing operational improvements in professional settings

COMPENSATION & LOCATION

This is a full-time, exempt position with a salary of $70,000-100,000 depending on experience.

GLAD Law offers a robust benefits package, including:

• Three weeks of paid vacation
• 18 holidays
• 401k participation and Safe Harbor contribution
• Fully paid individual health and dental insurance
• Long-term disability insurance
• Professional development opportunities

This position is hybrid eligible: a portion of the job duties may be performed remotely, with an expectation of 4 days/week in-office (Boston) and otherwise from a home office. Occasional weekend or after-hours work and travel may be required.

GLAD Law requires all new hires to be fully vaccinated (including boosters, if eligible) against COVID-19 by their first day of employment. Employees may request an exemption to this policy as a reasonable accommodation for religious and/or medical reasons.

HOW TO APPLY

Please submit a resume and cover letter using the application portal. Successful candidates can expect an initial screening call with the Positively Partners team, followed by a series of virtual interviews with the GLAD Law team. The expected start date is Summer 2025.

GLAD is dedicated to building a culturally diverse and pluralistic staff committed to working in a multicultural environment. We encourage applications from people of color, transgender persons, and individuals with disabilities, including HIV.

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