Temp - Community Manager

About TIMBY

TIMBY is a Montreal-based organization that creates tools to help Indigenous groups, civil society organizations, companies, governments and other organizations collect, organize and analyze data from the field. Specifically, we develop and maintain a mobile application for collecting unstructured data, a web-based dashboard for organizing and analyzing submitted information, and a publishing tool to streamline the sharing of information with others. We are focused specifically at helping organizations working on socially-beneficial projects (e.g. environmental governance, human rights violations) in low-resource environments, predominantly in sub-Saharan Africa and South America, but increasingly in parts of Asia and North America as well. In addition to designing and building these tools, we also provide support to our users in conceptualizing and implementing monitoring projects. We know that technology in isolation does not solve these chronic issues.

We are funded by subscription revenue from our users and through our philanthropic supporters.

You can learn more at https://timby.org.

About the Position

As a Temp Community Manager at TIMBY, you will join a collaborative, multi-disciplinary team where you will assist brands and NGO groups working on environmental and social justice issues around the world. You will be working part-time, covering for our Global Project Manager while they are taking a leave. Although the position is temporary at the moment -- if things work out -- there are opportunities to continue working with Timby on an hourly or part-time basis moving forward.

Over your time working with Timby, you will gain a deep understanding of the our technology and strategize with, and support organizations in designing monitoring programs for issues ranging from land tenure to deforestation and modern slavery. This work requires a facility with technology, an understanding of environmental and social justice issues, and the patience for the important step-by-step work that groups around the world are engaging in to better some of the most difficult issues of our time.

You will also assist the QA in providing technical support, and our Global Project Manager in providing demos to potential users and training workshops to existing users. This may include international travel to work with our partners in the field, where needs arise. In addition to your work directly with clients, you will help us run our communications and apply your learning from working with our users to inform the development of our platform.

Primary Responsibilities:

• Work with our community, organizational and corporate users, including helping them to structure monitoring projects that use our software, provide training workshops, and technical support.
• Provide demos to potential clients at varying levels of seniority.
• Provide feedback on new functionality to the Product Manager and our development team, and provide support to QA in identifying bugs in our software.
• Manage our communications and help us improve our training materials.
• Support business development activities.
• Become an expert on our tools and services and develop a deep understanding of our users and their challenges.

Minimum Qualifications:

• Undergraduate or masters degree in a related field.
• Excellent communication skills with the ability to interact with and understand technical subjects and communicate across diverse cultures, languages, and personalities.
• Ability to work with minimal guidance, be proactive, and handle uncertainty or ambiguity.
• Ability to work remotely or from home
• Proficiency in Spanish and/or Portuguese is required. Proficiency in other foreign languages is a plus.
• Relevant work or voluntary experience in a developing country is a plus.
• Curiosity and desire to learn.
• Experience with technology products, QA a bonus.

Candidates who do not have any prior exposure to computer science or software development must demonstrate a strong interest in learning about it.

This position will be about half-time for the month of October and then -- if things work out -- will be ad-hoc hours or more afterwards. We celebrate diversity and are committed to creating an inclusive environment for all employees. The hourly will be based on the candidate’s experience. Montreal/Canada-or EU/UK-based candidates are preferred, but the position is also open for remote work. We offer a dynamic environment, flexible work schedule and the opportunity to make a meaningful impact on the world.

Proficiency in foreign languages is a plus.