Communications Support Specialist

The Communications Support Specialist advances the Firm's external outreach and communications, client appreciation efforts, as well as the Firm’s educational website, PAnonprofitlaw.org. Their work helps to ensure that current and prospective clients feel informed, connected, and valued as the Firm continues to broaden its educational reach.

This role provides critical support for various publications, events, communications, and PAnonprofitlaw.org, and works in close collaboration on various projects with the Deputy Director of Operations, Culture & Communications and the Director of Legal Education Initiatives.

Key Responsibilities

External Outreach & Client Relationship Initiatives

• Provide logistical and in-person support for the Firm’s relationship-building and client-appreciation initiatives (e.g., client site visits, fundraising and volunteer events, arranging for gifts and cards to clients, etc.).
• Assist with planning, handling logistics for, and providing frontline representation at networking and educational events that deepen the Firm’s relationships with existing clients and reinforce the Firm's mission and values (includes coordinating event registrations, travel arrangements, materials, communications, and post-event follow-up for conferences and other external events).
• Assist with tracking and coordinating corporate sponsorship opportunities and communications.
• Collect, organize, and post client feedback and testimonials on the Firm’s website and in other media to celebrate and promote the Firm’s successes and relationships.

Communications Support

• Draft social media posts and Mailchimp announcements for PAnonprofitlaw.org and Cheshire Law Group.
• Develop press packets and pitches.
• Proofread, post, and update attorney-driven content to PAnonprofitlaw.org (manage events page, post and refresh hot topics and how-to guides).
• Draft and post product descriptions for PAnonprofitlaw.org.
• Format tools, templates, and resources, and post the same as products to PAnonprofitlaw.org.
• Assist with responding to questions about online orders and customer feedback for PAnonprofitlaw.org.
• Assist with grant writing to attain additional support for the PAnonprofitlaw.org project.

Administrative & Operational Support

• Assist with tracking budgets and expenses related to client appreciation events and initiatives.
• Help manage the PAnonprofitlaw.org website, including running reports and tracking sales and customer feedback
• Coordinate with external vendors for events, gifts, and promotional marketing materials.
• Assist with special projects and document processes and procedures in SOPs.

Qualifications

Required

• 2-5 years of experience in marketing, grant writing, press releases, event planning, internal and external communications, website maintenance, and digital marketing. Strong written and oral communication skills
• Excellent organizational and project coordination abilities
• High attention to detail and ability to manage multiple priorities
• Strong proficiency with Microsoft 365, LinkedIn, Instagram, Squarespace, WordPress, and WooCommerce
• Ability to maintain confidentiality and exercise discretion and sound judgment
• Strong interpersonal skills and a service mindset
• Basic financial and analytical skills
• Strong process and data collection/documentation skills
• Ability to travel for events throughout Pennsylvania (between 4 & 6 times/year)

Preferred

• Experience using communications expertise to translate team vision and initiatives into concrete materials.
• Experience in a professional services, nonprofit, and/or legal environment
• Ease and familiarity with project management platforms

Key Competencies

• Relationship Building
• Communication
• Organization and Planning
• Emotional Intelligence
• Initiative and Follow-Through
• Creativity and Problem Solving
• Adaptability
• Confidentiality and Professionalism
• Attention to Detail

What Success Looks Like

• Clients feel informed, connected, supported, and appreciated through events and communications
• Client appreciation efforts are executed thoughtfully and consistently
• Communications are timely, professional, and aligned with Firm values
• PAnonprofitlaw.org operates smoothly, with new content and events added on a consistent and timely basis
• PAnonprofitlaw.org gains serious marketplace traction and professionals serving Pennsylvania nonprofits consider it their goto
• hub for legal updates, tools, and templates
• The Director of Legal Education Initiatives and Deputy Director of Operations, Culture & Communications can focus more on quality assurance, sustainability initiatives, strategic growth, and relation-building because administrative, coordination, and communications functions are managed efficiently and with attention to detail