Generalist - People Operations

WHAT YOU'LL DO

The People Operations Generalist (Associate Director) plays a vital role in ensuring a smooth, inclusive, and people-centered employee experience at Third Plateau. This role is responsible for executing day-to-day HR operations, supporting employee relations, and partnering with managers and staff to foster a positive workplace culture. The Generalist will serve as a trusted resource for employees and supervisors while ensuring compliance with firm policies and employment laws.

ESSENTIAL RESPONSIBILITIES

Payroll & Benefits Administration

Payroll Management

• Oversee and process semi-monthly payroll, including onboarding, terminations, leave management, deduction changes, and generating reports.
• Troubleshoot payroll issues and ensure systems integrate effectively with finance and other providers.
• Partner with the payroll provider to manage payroll tax filings, reconciliations, and compliance with federal, state, and local regulations.

Benefits Management

• Administer employee benefits including open enrollment, invoicing, and ad-hoc changes.
• Analyze employee surveys, recommend benefits enhancements, and support benefit design discussions with leadership.
• Coordinate open enrollment logistics, ensure accurate plan setup, and assist employees with enrollment and troubleshooting.

401(k) Administration

• Process semi-monthly 401(k) contributions accurately and on time.
• Track eligibility, maintain data accuracy with Fidelity, and assist employees with questions or troubleshooting.

Employee Lifecycle & Performance Management

Onboarding & Offboarding

• Manage end-to-end logistics for onboarding, benefits enrollment, background checks, and 401(k) setup.
• Partner with hiring managers to develop personalized onboarding plans.
• Lead offboarding processes, including exit interviews and feedback collection.

Performance Management

• Lead the annual review process by configuring and managing Lattice review modules.
• Train staff on performance tools and ensure effective use.
• Support leadership in executing the performance management cycle and assist with calibration during annual reviews.

HR Operations & Employee Engagement

Operational Support

• Provide day-to-day HR operational support, including email communications, timekeeping, expense management, and responding to employee questions.
• Maintain and improve People Operations systems, ensuring accuracy and efficiency.
• Audit and update SOPs to align with compliance requirements and organizational needs.

Cultural Stewardship

• Engage in team-building activities, professional development, and organizational culture initiatives.
• Participate in peer learning communities, full team meetings, and regular check-ins with leadership to support company values and employee engagement.

Employee Relations

• Address day-to-day employee concerns related to workplace issues, conflict, or performance.
• Provide coaching to managers and employees, offering support in resolving conflicts or handling grievances informally.

Recruitment & Talent Development

Recruitment

• Manage the full-cycle recruitment process, working closely with hiring managers to define roles and create job postings.
• Facilitate debrief sessions, and coordinate with hiring managers to select final candidates.

Talent Development

• Maintain job descriptions and skill frameworks to support internal mobility and growth.
• Support the design and execution of development and training programs aligned with organizational goals.

HRIS & Data Management

HRIS Management

• Oversee HR systems (Paylocity, Lattice, Lever, Ethena) ensuring data integrity and system optimization.
• Drive automation and process improvements to enhance user experience and efficiency.
• Evaluate vendors and recommend opportunities to optimize or consolidate systems.

Reporting & Data Analysis

• Generate and analyze payroll, benefits, and performance reports to support leadership in making data-driven decisions.
• Build dashboards and reporting tools to monitor workforce trends and inform strategic initiatives.

Policy & Compliance Oversight

Leave Management

• Administer leave programs (FMLA, ADA, parental, and medical), ensuring compliance with regulations.
• Provide clear guidance to employees and managers on leave processes and eligibility.

Policy Creation & Updates

• Draft and update policies in alignment with organizational goals and compliance requirements.
• Partner with leadership to update and maintain the employee handbook annually.

Compliance & Reporting

• Manage government filings, audits, and reporting (e.g., HCSO, OSHA, EEOC, Form 5500).
• Ensure compliance with federal, state, and local employment laws and training requirements.

WHAT YOU'LL NEED

• 5+ years of professional experience in Human Resources
• Strong organizational skills and attention to detail, paired with the ability to be calm and focused when juggling multiple projects and deadlines.
• Proficient with technology with a proven ability to improve processes and systems to enable scalability
• Comfort with Human Resources platforms (e.g, Paylocity, Lattice, Tilt, Ethena)
• Excellent skills in listening, writing, and oral communication.