Case Manager & Retention Specialist

In April 2026, IBG Consulting Group is launching NextStep Customer Care Training Program, a 6-week intensive job-training program for DC residents aged 50+, to bridge the gap between decades of professional wisdom and the demands of the modern, digital-first workplace.

We are looking for a dedicated Case Manager & Retention Specialist to serve as the primary support pillar for our program participants. This role focuses on identifying and removing barriers to employment for seniors, ensuring they remain successfully engaged in the program throughout their 6-week training.

Position Overview

• Role Type: Case Manager & Retention Specialist
• Location: Washington, DC
• Position Type: Hourly Contract (Monday - Thursday 11am - 4pm)
• Hourly Rate: $30.00/ hour
• Reports To: Program Director
• Contract Dates: April 20, 2026 - May 28, 2026 (virtual orientation: week of April 13, 2026)

Key Responsibilities

• Intake & Barrier Removal: Conduct interviews to identify challenges (transportation, housing, technology gaps) and coordinate resources to ensure daily attendance.
• Individualized Coaching: Develop "Career Action Plans" and provide 1-on-1 support to help participants navigate the job application process.
• Retention Support: Conduct weekly check-ins with employed participants for 90 days post-placement to provide troubleshooting and emotional support.
• Employer Liaison: Maintain professional relationships with hiring partners to gather feedback and intervene if workplace challenges arise.
• Data Management: Meticulously document participant milestones, employment status, and wage data in compliance with District reporting requirements.

Qualifications

• Experience: 2+ years in social work, case management, or career counseling (specifically with older adults or high-barrier populations is a plus).
• Communication: Exceptional active listening and motivational interviewing skills.
• Organization: High attention to detail for maintaining compliance-heavy records and meeting strict reporting deadlines.