ROSS Coordinator

Are you passionate about making a lasting impact on the lives of others? Lynchburg Redevelopment & Housing Authority (LRHA) is seeking a dedicated ROSS Coordinator to champion tenant self-sufficiency and foster meaningful community connections. In this role, you'll help residents build brighter futures through programs, services, and partnerships that promote economic independence.

The ideal candidate will have a strong social services background, customer service focused and highly organized.

Duties and Responsibilities:

• Develops, implements, and organizes programs for the Resident Opportunities for Self Sufficiency (ROSS) family and homeownership grants.
• Interviews tenants (in person, via telephone, or through home visits) regarding personal and family adjustments, finances, employment, food, clothing, and housing needs, and physical and mental impairments to determine nature and degree of problem.
• Secures and evaluates information concerning medical, psychological, and social factors to address barriers to tenants obtaining economic self-sufficiency.
• Develops case plans with tenants individually, as a family, or in other small groups, and aids tenants in mobilizing their inner capabilities and external resources to improve social functioning.
• Ensures the accuracy and consistency of data entry and case notes, regarding new and existing clients; updates information for various grants, as required by program; reports any issues or inconsistencies and offers feedback to the Executive Director as needed.
• Assists participants to determine the level of financial literacy and steps needed to move each participant to become self-sufficient; determines family’s eligibility for homeownership counseling, housing resources, and future homeownership opportunities.
• Provides outreach to residents with or without children, and schedules in-home meetings designed to educate residents with children about the importance of early childhood learning and development; makes referrals as appropriate based on resident needs.
• Assists residents in modifying their attitudes and patterns of behavior by increasing their understanding of self and personal problems.
• Networks and forms relationships with other housing professionals and service providers in order to keep abreast of services and assistance available to residents; ensures that others within LRHA are made aware of services and assistance options available to residents.
• Refers residents to appropriate supportive services, community agencies, and resources; supports and encourages residents’ efforts in becoming self-sufficient.
• Partners with local community groups, community service organizations, and businesses to coordinate events and programs for the residents.
• Assists with networking and educational meetings/workshops and the development of resident councils when appropriate.
• Assists with coordination of onsite events for residents as appropriate, including workshops or trainings
• Reviews service plans and performs follow-up to determine quantity and quality of service provided to residents and status of their case.
• Compiles case notes and tracks participation and referrals. Obtains and records resident and community resource information.
• Prepares correspondence, technical and status reports, etc. to keep management informed of the progress of family services.
• Communicates problems to respective Property Managers to modify service offerings or address global issues.
• Serves as advisor and liaison to Resident Councils and attends resident council meetings as assigned.
• Performs other duties as assigned.

Education/Experience:

A Bachelor’s degree from an accredited college or university with a degree in social work, counseling, human/social services, or a related field and three (3) years’ experience in programs for low-income families is required. An equivalent combination of education, training, and experience which provides requisite knowledge, skills, and abilities for this position, may be considered. Must possess a valid driver’s license and be insurable under the Authority’s plan.

Strong computer skills (MS Word, Excel, and Outlook); must have the ability to learn other computer software programs as required by assigned tasks.

This is a full-time position that reports to the central office Monday through Friday, from 8:00 am to 5:00 pm.

Equal Opportunity Employer / Equal Housing Opportunities

Location: Lynchburg, VA. Only local travel may be required.

Benefits and Compensation:

Starting hourly wage is between $18.80 to $23.03 per hour commensurate with experience and qualifications. LRHA offers a generous and comprehensive benefits package that includes retirement, medical, dental, vision, and life insurance, paid time-off and holidays, among others.