Client Engagement Administrator

The Client Engagement Administrator (CEA) sits within a Managing Director’s dedicated team while also serving as a member of NPAG’s Operations Team. In this dual capacity, the CEA supports client work and engagements through project management, scheduling, client communications, and the development and delivery of client materials.

NPAG is an executive search and consulting firm that supports healthy leadership transitions and growth for mission-driven organizations, with a particular emphasis on social justice movements. Our core business is expanding the capacity and diversity of nonprofits by helping them build exceptional teams of leaders, changemakers, connectors, and disruptors to advance the missions they serve.

Over our 20+ years in business, we have developed a team and company platform that operates virtually throughout the U.S. and globally to serve clients flexibly. Our staff span all regions of the U.S. and beyond and represent a wide range of diverse experiences, perspectives, identities, and both functional and mission-based subject matter expertise. We offer a creative, energetic, family-friendly workplace environment.

The results of our work speak for themselves: we cultivate authentic, meaningful, long-term relationships with our clients and candidates, and we continue to diversify our service offerings to meet their evolving needs. To cite just two measures of our core search business, over 70% of our placements identify as Black, Indigenous, or people of color, and about two-thirds identify as women, and 92% are in their roles two years post-hire.

The CEA will join Managing Director, Ellen LaPointe’s team and report directly to her. The CEA will support the team’s engagements through project management, firm-wide scheduling, and the development and delivery of client materials such as contracts and proposals. The role also provides technical and administrative facilitation support to the operations team and other teams as needed.

The successful candidate will be highly detail-oriented, tech-savvy, able to multi-task and prioritize and manage tasks in a dynamic environment, take pride in providing the highest quality of client and team support, be able to act nimbly and productively to meet shifting priorities and tight timelines and be an active member of an amazing team of people who are passionate about the work we do. Additionally, they will have the ability to quickly gain a strong working knowledge of service offerings, team capabilities, and business development acumen to support the NPAG enterprise.

This is a full-time W-2 position. Candidates must be able to work effectively from home/remotely. Candidates should be willing to provide support outside of their standard business hours from time to time. However, our organization values a strong work/life balance and allows individuals to craft a work schedule that matches their needs within the guidelines of being able to effectively support team, candidate, and client schedules and deliverables.

The salary for this position will be $65,000 - $70,000 commensurate with experience. Benefits include an annual bonus at the discretion of the firm, a generous health reimbursement plan (ICHRA), monthly tech stipend, office set-up stipend, 401K plan with employer matching, and profit sharing at the discretion of the firm.

ESSENTIAL RESPONSIBILITIES

In support of their homeroom and the operations team, the CEA will:

• Maintain a detailed understanding of the team lead’sportfolio of work and the search process
• Serve as an active member of client engagements, supporting leads and teams on position descriptions, client deliverables and documents, survey creation and management, and other deliverables tied to project milestones
• Coordinate complex, high-volume interview schedules and other critical client meetings in line with established project plans
• Provide facilitative support to the team lead during key client meetings, including virtual logistics and troubleshooting
• Handle sensitive client, candidate, and internal team communications with discretion
• Serve as the point person for client and internal scheduling, tech edits, and the finalization of client materials
• Manage expense reports, expense coding, and supporting receipts
• Manage the team lead’s calendar, client scheduling, and conference registrations
• Support the development of business development proposals
• Take on other duties as assigned

CORE COMPETENCIES

• Strong project management skills, ideally combined with experience supporting busy executives with complex scheduling needs, sensitive internal/external communications, and proofing/preparing client materials for final delivery.
• A passion for and commitment to working with a team that is inspired by positive social change, driven to learn, and committed to excellence.
• Excellent communication and collaboration skills include: the ability to provide clarity of roles, deadlines, and team commitments across team members.
• Capability to craft clear, concise, and professional communications to clients or other external contacts.
• Proactive outreach to obtain required answers,materials, or supportto keep projects within established timelines.
• Reliable follow-up and delivery on mutually agreed-totasks.
• Ability to work independently and to problem-solve effectively, balanced with the wisdom to know when to seek guidance.
• Desire to contribute to a growing enterprise and the ability to proactively recommend areas for increasing efficiencies both within own position as well as company-wide.
• Willingness to both provide and seek out performance coachingand feedback.
• Ability to multi-task and prioritize in a fast-paced environment.
• Strong attention to detail.
• Superior customer serviceskills.
• Strong work ethic and pride in qualitywork.
• Fluency and savvy with web-basedtechnologies and apps such as the Microsoft365 Suite (Outlook, Word, Excel, PowerPoint, OneNote, Teams), SharePoint, Zoom, SurveyMonkey, Doodle, as well as other project/work management tools such as CRM software or other database experience is preferred.

TO APPLY

More information about NPAG can be found at: https://www.npag.com.

We invite applications with resume and cover letter outlining your interest and qualifications via the portal on NPAG’s website.

NPAG is an equal opportunity employer that values diversity and strives for authentic inclusion. NPAG does not discriminate in employment based on any individual's race, socioeconomic status, national origin, color, disability, religion, gender, age, marital status,sexual orientation, or gender identity and encourages all candidates to apply.

The salary for this position will be $65,000 - $70,000 commensurate with experience. Benefits include an annual bonus at the discretion of the firm, a generous health reimbursement plan (ICHRA), monthly tech stipend, office set-up stipend, 401K plan with employer matching, and profit sharing at the discretion of the firm.