Program Director

• Do you have experience with the overall administrative responsibility for a supportive housing building, with a commitment to the harm reduction approach?
• Are you motivated to lead a dedicated team that supports tenants with lived experience of mental health challenges, homelessness, and substance use?

If this sounds like you, I’d love to hear from you!

PNP Staffing Group is excited to have been retained by Community Access to lead their search for a Program Director.

Job Title: Program Director

Salary: 110,000 - 118,000

Benefits: Comprehensive, including health, paid vacation and sick leave, disability, retirement

Location: Roles available in the Bronx and Manhattan

Schedule: On-site, with 3 days per month remote

About Community Access

Community Access’ Housing Division provides low-threshold supportive housing to individuals with histories of mental health concerns, homelessness, and substance use, as well as other low-income community members The Program Director oversees all aspects of the supportive housing program, including staff development, program leadership, service provision, contract management, and facility management.

The Program Director reports to the Director of Housing and supervises the Service Coordinators, Assistant Program Director, Harm Reduction Specialist, and Family Advocate.

Overview of the Role

The Program Director oversees all aspects of the permanent supportive housing program, including staff development, program leadership, service provision, contract management, and facility management. The Program Director ensures that services are provided within the scope of the agency’s mission and values, and are consistent with the needs and desires of individual participants. Additional tasks include ensuring that the program meets funder and agency standards for program census, staff recruitment, staff supervision, record keeping, establishing and maintaining an environment for tenants and staff that is consistent with agency values, collaborating with other departments and programs, and developing and maintaining relationships with community members and organizations.

Core Principles & Values

• The job responsibilities of all staff extend to understanding and incorporating certain principles and values into their work and into their relationships with program participants. These include:
• Human rights, peer expertise, self-determination, harm reduction, and healing & recovery
• Services that support each participant’s cultural background, experience, identity, and personal values
• Respectful communication
• Supportive & ethical relationships

Essential Job Functions

Staff Development & Leadership

• Recruit, hire, and provide supervision and training to supportive housing staff to ensure that agency and department goals are communicated effectively, job performance is continuously evaluated and agency practice standards are being met.
• Ensure staff maintain thorough and timely documentation of interactions with participants, services provided, collateral contacts, and important information and/or events.
• Understand and follow agency policies and procedures to guide management of program.
• Build strong working relationships and collaborate effectively with other CA programs and departments.
• Provide employee corrective action when necessary, consistent with agency policies and procedures and in consultation with supervisor and human resources department.
• Visit program site during evening, overnight and weekend shifts to provide staff supervision and program oversight as needed.
• Attend and contribute to agency-wide trainings, meetings, and committees.
• Provide current information about program and building to Director of Housing and other agency management as appropriate
• Cultivate relationships and maintain links to local resources, including the community board, police precinct, hospitals, health and mental health clinics, and other relevant community based organizations.
• Manage program development initiatives and quality improvement activities, with support from the Director of Housing and relevant agency departments.

Service Provision

• Model, teach, support and monitor the effective use of agency values and practice approach in the program culture and in the delivery of participant services.
• Assist and supervise in the development and implementation of on-site wellness and skill- development programs based on community feedback and needs.
• Advocate for participants with other service providers, as needed
• Promote on-site participant initiatives and overall development of tenant community.
• Provide coverage and service coordination to individuals, as needed.
• Provide crisis intervention as needed.
• On-site management of incidents with appropriate follow-up and preparation of reports and submission for review by incident management committee.

Contract Management

• Prepare and review data and submit internal and external reports, as scheduled.
• Provide overall program quality assurance to ensure that services, records, and procedures meet or exceed agency and funders’ standards for quality, frequency, and management.
• Monitor contract budget and manage discretionary spending and overtime expenditures.

Facility Management

• Coordinate with Property Management to ensure timely apartment turnovers.
• Communicate effectively with Property Management and outside vendors around building systems, projects, work orders, and violations.
• Ensure building is equipped with necessary supplies at all times.
• Maintain current and accurate manuals, phone lists, and list of tenants needing assistance in an emergency at front desk on a monthly basis.
• Provide twenty-four hour cell phone support for emergencies and front desk coverage.

Key Skills and Qualities

• Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access, with particular expertise in harm reduction and recovery oriented services.
• Ability to train and support staff on the implementation of CA values and practice approach.
• Bachelor’s Degree in related field preferred – work experience within field may be substituted for degree.
• Minimum of three years working in supportive housing with people who have a history of homelessness, substance use, psychiatric diagnosis, etc.
• Minimum of two years supervisory experience.
• Demonstrated leadership skills, ability to work as part of a team, skill in articulating program goals.
• Capacity to monitor details of program operation.
• Excellent oral and written communication skills.
• Strong time management and organizational skills.
• Be creative and flexible.
• Show initiative and be responsible for follow through.
• Ability to maintain confidential information, as related to position.
• Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving.
• Ability to utilize various computer programs, specifically Microsoft Word and Excel.
• Must be fingerprinted and cleared through CA’s background clearance process.
• Bilingual Spanish-speaking, preferred. Ability to speak other relevant languages, dependent upon specific needs of residents.