BILINGUAL CUSTOMER SUPPORT & ADMINISTRATIVE ASSOCIATE NEEDED FOR APPRENTICESHIP APP

We're seeking a collaborative and organized individual to help with customer support and administrative tasks as our business is growing.

WorkHands builds products to simplify apprenticeship because the path to skilled trades should be clear, not complicated. We are a business built upon the following principles:

Keep It Simple.

Prioritize Learning.

Be A Good Human.

You don’t need to know anything about apprenticeship (we’ll teach you!), but if you thrive in a mission-based environment and are ready to roll up your sleeves to help support our clients and the internal WorkHands support team, we want to hear from you!

WHY WORK WITH US?

Impact

Your work directly helps people build careers in the trades.

Collaboration

Small teams = big influence, less bureaucracy.

Mission

We’re not just building software, we’re helping to build systems that support apprenticeship in being simpler, more accessible, inclusive and effective.

Responsibilities & Expectations

Bilingual Customer Support

You love to help people out and make sure that they understand how to use the product. You will work to make sure that each customer interaction via chat + email is friendly, knowledgeable and takes into account the users specific needs. No canned responses here! While every problem may not get solved in the span of your working day, you understand that touching base with users to assure they’ve been heard and we are supporting them equals great customer service. You also have clear written and spoken proficiency in both English and Spanish, as many of our clients are Spanish-speaking.

• Platforms used = Slack, Zendesk, Email

Administrative Support

You delight in learning and supporting your team. You will work with our Head of Support to learn all the ins and outs of the application, as well as our administrative processes so that you can provide support internally and externally. This varies with the needs of the day…sometimes this is importing new users, sometimes this is fixing the data for a client, sometimes this is adding a new FAQ or creating a quick training video, or sometimes this is just a little calendar maintenance for our CEO.

• Platforms used = Asana, Notion, Google Drive, Loom, Internal WorkHands Database

Time Management

You geek out on efficiencies and ensure that all issues and tasks are handled in a timely manner.

Curiosity + Critical Thinking

You are eager to learn more about the apprenticeship world and all the ins-and-outs of the WorkHands platform. You ask questions and aren’t afraid to ask for help.

Collaboration

Small businesses thrive when all its teams move in symbiosis. You understand the importance of communicating with your team members and being open to feedback.

How to Apply

Please share, in a short cover letter, why helping others is important to you and what “a small mission-based company” means to you. Also, please share your resume!

Please do not send us canned responses or AI cover letters as we want to get a sense of who you are!

Remote Work

WorkHands employees work from all over the country, from the comfort of their own space.

Health Reimbursement

WorkHands offers employees the benefit of a QSEHRA, which stands for Qualified Small Employer Health Reimbursement Arrangement. It is designed to reimburse employees for eligible health insurance premiums and medical expenses tax-free. As WorkHands has employees across the country, this allows you to purchase your own health insurance plan that best fits your health needs and WorkHands will reimburse you up to $537/mo (2026 benefit level).

If you receive coverage under a spouse, you can still utilize the benefit for supplementary coverage (eye, dental) or for itemized health costs (copays, glasses, dental work, etc) with receipts.

401(k)

WorkHands provides full-time employees with a 3% non-elective contribution.

Flexible Time Off

We understand you have a life outside of WorkHands. So, we offer unlimited paid time-off when you need it. This benefit is designed so you feel that you can take a day, take a vacation, be sick, whatever and it is entirely supported by WorkHands.

We also have company “slow down time” at the end of December. This means all team members cover only a few hours a day if needed, as we would love for you to have time off to recharge!

The flip side of this policy is that you need to manage your work as expected and communicate with your team. Handling your core responsibilities comes first and allows this unlimited PTO policy to work.

English - written and spoken proficiency

Spanish - written and spoken proficiency