Caregiver & Client Administrative Coordinator 

Role Purpose: Own the administrative experience from onboarding through successful service start. This position serves as a consistent point of administrative support for new caregivers and clients and helps prevent onboarding, communication, system, and EVV issues from falling through the cracks.

Core Responsibilities

• Coordinate caregiver onboarding from initial administrative handoff through readiness for assignment.
• Send welcome letters, onboarding instructions, case confirmations, and other standardized communications.
• Schedule and track required onboarding training and orientation activities.
• Maintain accurate caregiver and client demographic information in HHAeXchange and designated systems.
• Provide routine education and assistance regarding clock-in/clock-out and EVV procedures.
• Receive routine caregiver administrative questions, resolve issues within role authority, and escalate higher-risk or unresolved concerns.
• Coordinate new-client administrative setup after intake/eligibility approval.
• Confirm that required administrative steps are completed before a caregiver begins a case.
• Conduct initial follow-up after a caregiver/client service starts and document unresolved concerns.
• Maintain onboarding and case-start trackers with current statuses, next actions, and barriers.
• Coordinate a clear handoff of completed onboarding records to the Compliance Administrative Assistant.
• Support standardized caregiver and client communications as directed.
• Assist with front-office/reception coverage and general administrative support when needed.

Benefits & Perks

• Medical & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Professional Development & Training Opportunities
• Opportunities for Professional Growth and Advancement
• Opportunities to Participate in Community Events & Outreach

Spanish Speaking is a plus