Senior Technical Programs Project Manager

Who We Are

We’re Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.

We act as an extension of our client teams — we handle all the responsibilities a traditional internal IT team would. We’re in our clients’ Slacks, we’re on a first-name basis with them (and their pets), we’re new hires’ first point of contact, and we’re the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.

Some of the biggest names in the progressive space have leaned on us as their trusted IT + cybersecurity partner. We are looking for top IT talent as we continue to scale our team.

About the Role

As a Senior Technical Programs Project Manager, you will serve as a central figure in orchestrating both client-facing and internal cybersecurity initiatives. You will lead complex projects, optimize cross-functional workflows, mentor team members, and act as a trusted advisor to clients. This role is ideal for someone who is comfortable owning strategic initiatives, improving systems, and leading projects with high impact and visibility.

You will collaborate closely with the Director of Technical Programs and play a key role in client onboarding, ongoing account management, internal process improvements, and team coordination. This position balances strategic thinking with hands-on execution, with the ultimate goal of enhancing service delivery and supporting client success.

Responsibilities Overview:

Project Management & Operations

• Lead and manage complex technical projects from scoping through execution, ensuring all deliverables are met on time and within scope.
• Oversee project planning, timeline management, and coordination across internal teams and client stakeholders.
• Maintain accurate and organized records for all active projects, including risk assessments, timelines, decisions, and documentation.
• Continuously refine project management processes, suggest improvements, and implement best practices for scalability and efficiency.
• Support the Director of Technical Programs in identifying team capacity needs and workload distribution.

Client Management & Engagement

• Act as a primary point of contact for high-profile clients, ensuring consistent communication and service excellence.
• Lead and enhance the quarterly business review process to ensure clients receive value-driven check-ins.
• Drive successful client onboarding processes—ensuring internal teams are informed and aligned to deliver value from day one.
• Collaborate with the Strategy, Policy, and Training team to create or customize client-facing materials and resources.
• Identify service expansion or upsell opportunities and support proposals for broader partnership growth.

Account Management & Strategic Oversight

• Support review and improvement of key client documentation, including Statements of Work (SOWs), pitch decks, and onboarding templates.
• Proactively flag and address challenges in client relationships by facilitating collaboration across technical and support teams.
• Serve as a process owner for recurring workflows, identifying opportunities for automation or improvement.
• Represent the Technical Programs Team in cross-departmental working groups and client escalations.

Internal Team Support

• Partner with internal teams to maintain and optimize internal knowledge bases, project tracking tools, and documentation.
• Contribute to the development and refinement of internal tools and practices that support remote collaboration and technical delivery.

Qualifications

• 4–7 years of project management experience, ideally in a technical or cybersecurity-focused environment.
• Proven success managing multiple high-stakes projects across varied timelines and stakeholders.
• Demonstrated ability to thrive in environments with changing priorities and embrace new challenges.
• Strong client-facing experience, with a demonstrated ability to build trusted relationships and drive client outcomes.
• Proficiency with project management platforms (e.g., Monday.com, Asana, or similar) and comfort working in remote-first, collaborative environments.
• Excellent written and verbal communication skills, with the ability to simplify technical concepts for diverse audiences.
• Deep understanding of technology and digital security concepts, especially in client service contexts.
• Experience facilitating cross-functional collaboration and resolving complex project challenges.
• Demonstrated experience leading and managing small teams to deliver project objectives.
• Ability to provide clear direction, support individual development, and foster team accountability.
• Strong interpersonal and relationship-building skills across internal teams and external partners.
• Project management certification is a plus.
• Willingness to work outside of normal business hours as required.
• Willingness to travel as required.

Commitment to DEI

Personified's mission is to help advance the progressive movement; and diversity, equity and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes inclusive culture and invites people of all backgrounds to join us.

Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable and welcoming.