Mercy Medical Center Mt. Shasta Volunteers

A Mercy Medical Center Mt. Shasta Volunteer is a member of a team of individuals who serve without salary under hospital supervision and direction. Volunteer attention adds an extremely important ingredient to health care - love and concern for people. It improves the department’s service and lightens its burden, allowing the professional staff more time for care of patients. A Mercy Mt. Shasta volunteer can create the time and opportunity to initiate an atmosphere of friendliness and good will.

The goals for each volunteer are to ...

• Assist Medical Center staff, thus releasing them for essential medical duties.
• Understand it is a privilege to volunteer in a professional health care environment.
• Offer sympathetic compassion in order to lessen emotional stress for patients and their families.
• Adhere to the mission of MMCMS which is to provide the highest quality compassionate care to everyone who needs us.

The goals for the Volunteer Department are to ...

• Continually improve communication, training and education for volunteers and Medical Center staff regarding the volunteer program.
• Integrate volunteers into the customer service system of the Medical Center in such a way that they can take an active part in meeting the goals.
• Effectively utilize the skills and knowledge of each volunteer.
• Develop and /or create new programs to meet the needs of individual hospital departments.
• Recognize the efforts and contributions of volunteers.