CARIS Healthcare-Hospice

CARIS stands for: COMPASSION, ACCOUNTABILITY, RESPECT, INTEGERITY & SERVICE

WORLD-CLASS SERVICE-We make sure patients are comfortable by anticipating & catering to emotional, physical & spiritual needs. Anyone with a life expectancy of 6 months/less may be considered for hospice.

THREE MOST IMPORTANT THINGS- We ask every patient: "What are the 3 most important things to know about you to provide excellent care?" These answers shape how the team provides care to enhance the patient’s quality of life.

THE BETTER WAY-The Better Way program provides a format for achieving excellence through customer service.

1) Greet you with a smile & make eye contact 2) Use your name always & explain the purpose of visit 3) Address needs with a sense of urgency 4) Care for you the way you want 5) Respect your privacy, dignity & confidentiality 6) Answer the phone within 3 rings & a smile 7) Honor your 3 Most Important Things 8) Be considerate of personal property 9) Listen & respond to your concerns 10) Make no excuses; offer apologies only 11) Anticipate your needs 12) Pay attention to detail 13) Only make promises that I can keep 14) Be neatly dressed & well-groomed 15) Respect your time & schedule 16) Be compassionate in everything I do 17) Recognize that your perception is reality 18) Maintain a positive attitude 19) Keep you informed 20) Act with integrity