Intake Coordinator

INTAKE COORDINATOR

PUBLIC PROTECTION & ADVOCACY BUREAU

CIVIL RIGHTS DIVISION

(Boston or Regional Office)

The Office of the Massachusetts Attorney General is looking for a highly motivated individual to serve as an Intake Coordinator in the Civil Rights Division.

The Civil Rights Division works to prevent and remedy discrimination on the basis of protected characteristics in order to ensure equal opportunity and safeguard constitutional rights for all. The Division is particularly committed to serving vulnerable and historically underserved individuals through community-informed, culturally and linguistically appropriate, and data-driven legal advocacy and affirmative legal action. We strive for equity, underscoring the importance of intersectionality and racial justice. Embedded in the Division are teams dedicated to protecting individuals and communities impacted by issues of children’s justice, disability rights, and police accountability.

Primary Duties: The Intake Coordinator is responsible for a wide range of duties to assist the Division in investigating and resolving civil rights violations, including some paralegal duties. Primary responsibilities include:

• Maintain and oversee systems for the Division to receive and process constituent complaints, including extensive work with intake database and spreadsheets.
• Screen and evaluate constituent complaints, and conduct follow-up work as necessary (e.g. through communicating with individuals related to the complaint and conducting factual research).
• Provide investigative and litigation support as needed to attorneys on civil rights investigations and litigation.
• Participate in outreach events, including trainings and public presentations.
• Network with community organizations and governmental agencies.
• Create and update Division brochures and written materials.
• Research issues of interest to the Division.
• Respond to public records requests and other informational inquiries.
• Perform other duties as needed.

Position Requirements: Candidates must have either (A) a Bachelor’s degree, (B) an Associate degree with at least two years of equivalent experience, or (C) four years of equivalent experience. Equivalent experience includes consistent full-time or equivalent part-time technical or professional experience in public relations, hotline or call center work, or working with the public.

Other position requirements include:

• Demonstrated commitment to protecting and advancing the constitutional and statutory civil rights and liberties of residents and visitors to the Commonwealth.
• Excellent organizational skills, attention to detail and extensive experience with Microsoft Office tools such as Word, Outlook, Excel, and Teams.
• Ability to manage multiple long- and short-term tasks and projects simultaneously and meet deadlines.
• Effective communication skills and ability to build rapport with people of diverse ethnic, cultural, and economic backgrounds and to interact positively with people who are under physical and/or emotional stress.
• Ability to convey information and communicate clearly and effectively in different settings, including on the phone, in person, in writing, and in public presentations.
• Ability to gather and analyze information through conversations and research and to summarize such information and analysis verbally and in writing.
• Ability to work independently and as part of a team.
• Fluency in Spanish, Portuguese, Haitian Creole or other languages is preferred.

The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful, diverse, equitable, and inclusive work environment.

Bureau/Division: Public Protection & Advocacy Bureau/Civil Rights Division

Supervisor: Elizabeth Matos, Chief, Civil Rights Division

Position Type: Full-time/Non-Exempt. Our current hybrid model includes some remote work days. On in-office days the Intake Coordinator will be required to report to our Boston office or one of our regional offices in Worcester, Springfield and New Bedford.

Salary: $59,513

Application Process: To apply for this position, all applicants must visit the AGO website via this link to

upload your cover letter and resume and submit an application.

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of

an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932.

Inquiries regarding position & status may be made to:

Rose Woods, Administrative Assistant

Civil Rights Division

(617) 963-2345

The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.