Intake Coordinator

INTAKE COORDINATOR

HEALTH CARE & FAIR COMPETITION BUREAU

MEDICAID FRAUD DIVISION

Attorney General Andrea Joy Campbell is looking for a highly motivated individual to serve as the Intake Coordinator of the Medicaid Fraud Division (MFD), part of the Office of the Attorney General’s Health Care & Fair Competition Bureau.

MFD is committed to identifying and prosecuting fraud against the state’s $20 billion Medicaid program and investigating allegations of fraud against the state Medicaid program and allegations of abuse, neglect, and misappropriation of funds occurring in long-term care facilities and from Medicaid members in health care settings. MFD has both criminal and civil enforcement authority and works in partnership with both federal and state law enforcement agencies.

Primary Duties:

• Oversee MFD’s process to receive and review constituent complaints originating from e-complaints, telephone calls, walk-ins from members of the public, and partner agencies.
• Conduct initial investigation of complaints, including data analysis, witness interviews, and open-source research.
• Entering data into a computerized case management system.
• Delegating and assigning complaints for review to a team to ensure efficient workflow.
• Make referrals to appropriate government agencies or community organizations.
• Communicate clearly with members of the public regarding the filing, processing, and assignment of complaint information.
• Provide investigative and litigation support to attorneys and investigators.

Position Requirements:

• Associate or bachelor’s degree, or an equivalent combination of education and relevant administrative, legal support, or investigation experience.
• Excellent organizational and analytical skills, with the ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office applications, particularly Microsoft Excel, preferred.
• Bilingual candidates are encouraged to apply.
• Ability to travel within the Commonwealth, as needed; valid driver’s license, preferred.

The successful candidate will be able to demonstrate a connection and commitment to the people and communities we serve, and an interest in supporting a respectful and inclusive work environment.

Position Type: Full-time/Exempt

Salary: $59,513

Application Process: To apply for this position, all applicants must visit the AGO website via this link to upload their cover letter and resume and submit an application.

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932.

Inquiries regarding position & status may be made to:

Stacy Handy, Managing Administrative Assistant

Medicaid Fraud Division

(617) 963-2875

The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.