Associate Program Manager, Eviction Prevention Programs

The Department of Planning and Development’s Division of Housing and Community Development (DHCD) manages the City of Philadelphia’s eviction prevention programs. These initiatives aim to help tenants maintain housing whenever possible, support the small landlords who provide much of the City’s affordable units, and stabilize families and communities. DHCD’s programs include the nationally recognized Eviction Diversion Program, which seeks to amicably resolve landlord-tenant issues, and the Philadelphia Eviction Prevention Project, which provides a range of services and resources, including free legal counsel.

This position offers a unique opportunity to contribute to cutting-edge, impactful initiatives that have already achieved significant success. The Associate Program Manager will play a key role in improving program performance, fostering collaboration among stakeholders, and providing essential support to program participants.

This role includes coordination of activities, such as scheduling and note taking, as well as responsibilities in policymaking, data analysis, stakeholder engagement, and reporting. The Associate Program Manager will also provide direct support to program participants – primarily landlords – in-person, by phone, and by email. This position may also work on broader DHCD initiatives, such as affordable housing preservation and disaster recovery efforts. Although much of the role involves supporting work led by others, the Associate Program Manager will have opportunities to take ownership of critical projects as their experience and capabilities allow.

This role is ideal for candidates with backgrounds in policy work who want to make a direct impact or those with direct service experience who wish to drive systems change. We encourage applications from individuals with diverse experiences and perspectives who are hardworking, creative, and passionate about housing equity.

Applications will be reviewed on a rolling basis with preference given to those received by July 25, 2025. The position will remain open until filled.

Essential Functions:

• Collect, organize, analyze, and report eviction diversion and prevention data using tools like Microsoft Excel
• Provide assistance to landlords and tenants navigating the Eviction Diversion Program, including help with application documentation and program steps
• Manage projects and coordinate meetings, including scheduling, drafting agendas, taking notes, documenting next steps, and tracking deliverables
• Evaluate program outcomes and collaborate with senior staff to develop and implement improvements
• Develop and deliver presentations and written materials to share program information with stakeholders and the public
• Identify opportunities for systemic improvements and provide early warning of emerging issues through hands-on support of program participants
• Maintain program infrastructure, such as the shared file system and the eviction diversion portal
• Assist with other DHCD policy and program activities
• Other duties as assigned

Competencies, Knowledge, Skills and Abilities:

• Ability to work independently and manage multiple priorities with minimal oversight
• Ability to collect and interpret program data to analyze successes and identify areas for improvement
• Ability to provide direct assistance to individual landlords and tenants that is supportive and trauma informed
• Excellent written and verbal communication skills, including the ability to create reports and deliver presentations
• Ability to learn and effectively use unfamiliar computer programs and databases
• Ability to research new topics, organize relevant information, and share findings verbally and in writing
• Strong organizational skills and attention to detail
• Ability to collaborate with stakeholders and program participants to resolve issues creatively
• Enthusiasm for being a team player and contributing to a supportive work environment

Qualifications:

Completion of a Bachelor’s Degree or equivalent experience in a related field. An advanced degree and/or several years of experience are a plus but not required. Experience working in collaborative team environments and a strong interest in housing policy and social justice fields preferred.

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• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
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• Generous retirement savings options are available
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Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!