System Administrator Level II

ABOUT THE DEPARTMENT:

The Emergency Communications Department serves as the communications and technological link between Fire, Police, Emergency Medical Services (EMS), and mental health support resources for those who live, work, and visit the city. The department provides communication and information technology services needed to preserve life, conserve property, and build long term relationships with the public. We are proud to support public safety and community initiatives to enhance services to those who request them.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Working at the direction of the Public Safety Infrastructure Manager, responsible for conducting activities related to systems management, monitoring/alerting/logging, service management, incident management, outage reporting, configuration management, and change management. The Systems Administrator identifies and plans system-related implementations, changes, and enhancements in a proactive manner to position Public Safety staff and end-users for success. Responsibilities include but are not limited to understanding and adhering to City and Public Safety Information Technology standards, policies, and procedures, as well as industry best practices. The Systems Administrator researches and analyzes issues, recommends the best course of action on resolving issues, and carries out associated tasks to resolve issues. The incumbent is also responsible for making independent decisions within the context of representative duties and primary job focus and scope.

Responsibilities include, but are not limited to the following:

• Administer all Public Safety operating systems.
• Responsible for upgrades and installing patches on operating systems and applications.
• Responsible for backups and everyday maintenance of servers.
• Responsible for troubleshooting and resolving system problems.
• Responsible for packaging for desktop applications.
• Provide support to department technical users.
• Provide network support.
• Perform related duties and responsibilities, as assigned by their supervisor.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

MINIMUM REQUIREMENTS:

• Four (4) years of experience performing systems administration duties in a mid-size organization.
• Bachelor’s degree in information technology, or equivalent combination of education, experience, and training.
• Excellent Communication and Organizational Skills.
• Self-Motivated, ability to work with minimal supervision

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge and experience working with various technologies including, but not limited to:

• Extensive experience with Microsoft Server 2008 R2, 2012 R2, 2016, 2019, 2020
• Extensive experience with Microsoft Active Directory Domain and Microsoft Group Policy
• Extensive experience with Enterprise Microsoft 365 Exchange & Azure
• Extensive experience with MS WSUS, MS DHCP and MS DNS
• Microsoft Windows 7, 8, 10, 11 and Mobile Operating Systems
• Endpoint Security
• Microsoft SharePoint and M365 Teams
• Microsoft SCCM Configuration Manager
• Extensive experience with Intel Server setup and support
• Extensive Experience with Virtualization (VMware/ESXi/Vcenter)
• Enterprise SAN and NAS technologies
• Enterprise package deployment
• Enterprise asset management
• Mobile device management (Android, and iOS as well as VMware Workspace -MDM.)
• Power shell
• Network management and troubleshooting (Juniper, Palo Alto).
• Additional network related system support (VPN, DHCP, VLAN).
• Ability to select and apply industry standard best practices.
• Ability to work as part of a diverse and highly technical team and build collaborative relationships within teams.
• Ability to communicate effectively with vendors and staff to facilitate the successful completion of representative duties and other assigned tasks.
• The City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.

PHYSICAL DEMANDS/WORK ENVIRONMENT: Ability to access, input, and retrieve information from a computer. Answer telephones and maintain multiple files. Must read and analyze large quantities of information. Must have sufficient mobility to get back and forth from office to off-site meetings. Work is conducted primarily in an office environment with fluorescent lighting, air conditioning, computers, and other standard office equipment, but also involves meetings in other offices or facilities.