Minnesota Office of Ombudsman for Long-Term Care

The Minnesota Office of Ombudsman for Long-Term Care advocates for adults needing or receiving long-term care. The office promotes person-directed living that respects people's values and preferences, and works to preserve individuals rights. Ombudsmen and Certified Ombudsman Volunteers work with individuals, their families, health care and service providers and public agencies to ensure the health, safety, well-being and rights for long-term care consumers.

Serving

• Nursing home and boarding care home residents
• those living in other adult care homes, such as housing with services, assisted living, customized living or foster care
• People receiving home care services
• Medicare beneficiaries with hospital access or discharge concerns
• Anyone seeking information about long-term care services

Helping

Providing information and assistance about:

• Consumer rights
• Service options
• Facilities regulations

Investigating and resolving complaints about:

• Quality of care or services
• Quality of life
• Rights violations
• Access to services
• Service termination
• Discharge or eviction
• Public benefit program

Identifying issues and advocating for change