Area Agency on Aging of the Heart of Texas

Our organization serves McLennan, Falls, Limestone, Freestone, Hill and Bosque Counties, as well as the greater Waco area. The agency serves the community through the Ombudsman program, Benefits Counseling, Care Coordination and Caregiver Services.

Certified Volunteer Ombudsmen visit nursing homes in the area, advocating for residents in those facilites, in order to improve their quality of care and quality of life. An Ombudsman listens to the resident, helps to resolve concerns that affect them, respects their choices and protects their rights. Benefits Counseling provides one on one individualized counseling services, to assist individuals in understanding the complexities of Medicare, Medicaid, Social Security, Veteran's Benefits and more. Benefits Counselors assist with completing applications for benefits, explaining options and assisting the individual with most of the financial issues that older adults may face. Care coordinators focus on helping persons to maintain their independence, freedom and dignity by identifying needs and arranging for the services they require to live independently. All the services offered by the agency are free.