Clinical Manager at LGBTQIA+ Mental Health Organization

Job Description

The Clinical Manager reports to the Clinical Director (CD) in support of clinical processes at Pacific Center’s Clinic (the Clinic); The Clinical Manager collaborates across Pacific Center’s programs to ensure that client services are provided in alignment with State and County guidelines and reporting requirements, and Pacific Center’s Mission, Values, and Diversity Equity & Inclusion Initiatives. Pacific Center’s clinic serves clients org-wide across programs and services as assigned. The Clinical Manager will provide training, supervision, oversight, and support to service providers and handle day to operations of services onsite.

(All tasks will be assigned according to the time on the employee's schedule per week. When working at 1 FTE, tasks will be assigned accordingly.)

Primary Responsibilities: Clinical Manager

• Provides leadership and clinical oversight to a multidisciplinary team, including clinicians, case managers, peer support specialists, and other direct service staff as assigned.
• Reviews and approves supervisee documentation, offering training and constructive feedback to ensure compliance with Pacific Center charting standards and regulatory requirements set by bodies such as the BBS, APA, and other applicable licensing or accrediting organizations.
• Responsible for utilizing Evidence Based Practice for the designated population/program to ensure high quality results and intended impact
• Completes program reporting and data entry needs for contractors and Pacific Center Directors upon request.
  • This includes but is not limited to writing narratives regarding program targets, outcomes, and needs that correspond with data.
• Reviewer for CQRT (Clinical Quality Review Team)
  • Team Includes CD and QA. Reviewer conducts chart evaluations
• Provides oversight of the Phone Screen process in collaboration with the Clinical Director and the front desk admin
  • Supports the clinic’s referral process by networking with external providers to coordinate referrals and ensure continuity of care, and by responding to counseling request line calls that require management-level attention.
  • Manages waitlist queue, approval, and referral process internally and with ACBHCS ACCESS and or any necessary referral partners
  • Works with the Clinical Director on client intake, assignments, and re-assignments as needed
• Manages provider caseloads to meet targets for producing regulatory units of service weekly, monthly, and yearly. (65% of supervisees time must be providing face-to-face or other eligible community based support services)
• Supports CD as needed with interviewing, preparing, contracting and onboarding each cohort and other service providers as needed
• Ensures client care standards and timely completion of case documentation in alignment with legal and ethical standards
• Ensures timely and accurate closure of charts and documentation following client termination, as well as the offboarding of staff and service providers
  • Supports the Clinical Director in the provider offboarding process, including developing and implementing offboarding documentation procedures, collaborating with the Clinical Administrator to resolve any charting or billing discrepancies.
• Works with the clinical team to update and maintain service manuals and guides
• Participates in supervision, staff meetings, consultations, travel, crisis/emergency coverage, as well as agency-wide meetings and training as required by the Clinical Director
• Responsible for supervision of staff development and delivery of a full complement of services onsite and in the field, including but not limited to individual, family, and group counseling, individual rehabilitation and case management/brokerage and collateral.
• Documents and maintains all data collection, reporting, and charting records in accordance with Pacific Center and other relevant county regulatory policies/agencies.
• Hosting regularly scheduled “drop-in” hours for training and check-ins with clinician’s
• Hosting “on-demand” training and “live-work” sessions for tool use and documentation processes for individuals and/or small groups, as well as consultation as needed
• Supporting the CD as needed with any urgent issues that arise regarding staff needs and or client care
• Answering inquiries in a timely and effective manner that suits diverse learning styles
• Responsibilities may include offsite meetings, training, or other activities as required by business needs
• Must be willing to work a flexible onsite schedule to accomplish all major responsibilities; This includes weekdays, evenings, and weekends

Minimum Requirements and Qualifications:

• Licensed Mental Health worker (LCSW, LMFT, LPCC, or Licensed Psychologist)
• 2+ years and Clinical Supervision of BBS interns with a Clinical Supervision Certification.
• Experience in specialized mental health services working with diverse communities, Adults, Older Adults, Youth, HIV Population, QTBIPOC and/or LGBTQIA+ community in a non-profit setting with a strong DEI framework
• Possess experience supervising clinicians and direct service providers in community mental health settings, and meet all minimum qualifications required for clinical supervision.
• Experience working with QTBIPOC Older Adults, Youth, and/or larger LGBTQIA+ community in a non-profit setting
• Onsite work at our downtown Berkeley location and some local travel required in the county and surrounding areas
• Valid and current drivers license and personal vehicle registered and insured with your name listed as the driver
• Able to work independently and as a member of a therapeutic team
• Is adaptable and open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles
• Adjusts rapidly to new situations warranting attention and resolution
• Effective at balancing a variety of needs from staff and clients; readily readjusts priorities to respond to pressing and changing demands.
• Must be able to work in a shared office environment with moderate to high noise level with frequent contact and interruption
• Manual dexterity for use of keyboard, tools, controls; repetitive motion that may include the wrists, hands, and/or fingers
• Light work that may include moving or lifting objects up to 25-40 pounds
• Ability to squat, bend at the waist, crouch, reach overhead and horizontally, and kneel
• Remaining in a stationary position, often standing, or sitting for prolonged periods, while at a desk or working on a computer
• Familiarity with Medi-Cal fee-for-service documentation, including; case management and therapy services and meeting program reporting requirements of funders
• Familiarity with HIPAA, Mental Health / Clinical Services, Telehealth Services
• Strong ethical values, commitment to confidentiality, setting appropriate boundaries, and continued improvement of service delivery
• Experience working on self-directed projects
• Excellent technology and computer skills: Google Workspace, Word, Excel, Salesforce database, and EHR (electronic health record) experience etc
• 3+ years experience in Administrative and/or Clinical Support or Management, Project / Program Coordination or Management, Document Control, Data Management, or any combination thereof
• Must demonstrate experience and competence in working with at-risk and high-acuity populations, including individuals experiencing suicidality, self-harm, co-occurring substance use disorders (SUD), and moderate to severe mental health challenges. This role requires a manager who is comfortable and prepared to engage clients regardless of symptom severity or complexity, including those who cannot be turned away due to acuity.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment, or promise of any kind. Pacific Center reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

COMPENSATION:

• 89,440/year salary
• Full-time Exempt position. 40 hrs a week
• Full health Benefits (medical, dental, vision) for employee, paid 100% by organization (share-of-cost subject to change with fair warning)
• 24+ paid holidays, including ten days of organizational closure: one week in winter, one in summer, and two floating holidays, in addition to numerous staff holidays, paid vacation PTO, covid PTO, wellness and medical PTO, and bereavement.
• ACCESS to free CEUs and training

APPLICATION PROCESS:

Applications will be received and considered on a rolling basis until the position is filled. Please send your application materials including your cover letter, and resume to jobs@pacificcenter.org Please upload proof of licensure and supervisor certification to be considered for the position.

ABOUT THE PACIFIC CENTER:

Pacific Center for Human Growth is a 501(c)3 non-profit organization and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. QTBIPOC, LGBTQIA+, and multilingual candidates are especially encouraged to apply.

Pacific Center for Human Growth is an LGBTQIA+ mental health clinic in Alameda County, and a critical resource for the health and wellness needs of the local LGBTQIA+ and QTBIPOC communities. Founded in 1973, Pacific Center has, for decades, offered low cost individual, couples and family mental health services; HIV support services; peer support groups; older adult services; and a vibrant youth program for the LGBTQIA+ community in Alameda County and beyond.