Housing and Resource Navigator

POSITION TITLE: Housing and Resource Navigator

LOCATION/NEIGHBORHOOD: 65 Laguna Street, San Francisco, CA 94102

San Francisco neighborhood – Hayes Valley, Upper mid-market

ON-SITE: On-site 5x week

DEPARTMENT: Community Support Services Department

REPORTS TO: Manager of Housing and Resource Programs

FLSA STATUS: Full-time, Non-exempt

FTE STATUS: 1.00

PAY: Expected $28.00 - $31.00 hourly (Pay band $28.00hr - $32.70hr)

EXPECTED: $28.00

PUBLIC TRANSIT PROXIMITY: ½ block from F Line, 1 block from Bus lines 6 & 7

SCHEDULE: 40hrs/week, Monday – Friday, occasional weekends

ABOUT OPENHOUSE:

Openhouse was founded in 1998 to empower Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) older adults to overcome the unique challenges they face as they age by providing welcoming housing, resources, high-impact direct services, and innovative community programs. As a result, Openhouse reduces isolation and empowers LGBTQIA2S++ older adults to improve their overall health, well-being, and economic security. We are dynamic and entrepreneurial on the leading edge of the growing field of aging services for LGBTQIA2S++ elders at the local, state, and national levels. Openhouse believes in manifesting opportunities with, and not just for, LGBTQIA2S++ older adults to build and reconnect with community by providing housing, direct services, and community programs.

Openhouse is committed to building a diverse, inclusive, and equitable workplace. We encourage applications from people of all backgrounds, including but not limited to candidates who identify as women, people of color, members of the LGBTQIA2S++ community, and individuals across the gender spectrum. We recognize that systemic inequities may discourage some candidates from applying unless they meet every qualification listed. If you believe your skills and experiences align with the role and you are passionate about our mission, we encourage you to apply. We value the unique perspectives and talents that each individual brings to our organization. Openhouse is an Equal Opportunity Employer and does not discriminate based on any characteristics protected by law.

POSITION SUMMARY: The Housing and Resource Navigator (HRN) ensures compliance with City and County of San Francisco funding requirements, including contracts with the Mayor’s Office of Housing and Community Development (MOHCD) and the Department of Disability and Aging Services (DAS). The Manager ensures timely service delivery, accurate documentation, and alignment with grant deliverables, while supporting program evaluation and continuous improvement.

The HRN is responsible for Openhouse’s housing navigation and resource referral services for LGBTQ+ older adults and adults with disabilities. This role manages data collection and input from housing navigation intakes, housing action plans, and follow-up calls into internal and external databases.

The Housing and Resource Navigator collaborates with the Housing and Resource Navigation Team, Community Support Services staff, and external partners to ensure contract deliverables are met.

They provide trauma-informed housing counseling during a four-hour drop-in clinic every Tuesday.

In one-to-one housing counseling sessions, the HRN provides an overview of housing availability, review screening criteria for affordable housing, including income eligibility requirements, credit check, and criminal background check. The HRN advocates, as needed, directly with landlords, property management, and housing agencies on behalf of community members; or identifies appropriate advocacy services such as Tenant’s Rights, Eviction Defense Collaborative, or other legal resources.

Essential Functions and Approximate Percentage of Time

The following duties are considered essential job functions under the California Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA). Percentages reflect the approximate distribution of time across primary responsibility areas and may shift based on program needs, funding requirements, and operational priorities.

Essential Function

Approximate Allocated Time

Program & Service Delivery 40%

Workshops & Community Engagement 10%

Documentation, Reporting & Contract Compliance 20%

Client Follow-up, Advocacy & Case Monitoring 20%

Team Meetings & Trainings 10%

The percentage allocations listed above are estimates and may shift based on operational priorities, staffing needs, program activity levels, and organizational demands. Openhouse reserves the right to adjust the distribution of duties while maintaining the essential nature of the position.

ESSENTIAL FUNCTIONS

The following duties are considered essential job functions under the California Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA):

The percentage allocations listed above are estimates and may shift based on operational priorities, staffing needs, program activity levels, and organizational demands. Openhouse reserves the right to adjust the distribution of duties while maintaining the essential nature of the position.

The following duties are considered essential job functions under the California Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA):

1. Housing Navigation, Workshops & Community Engagement

• Delivery of two to four housing workshops and education sessions monthly.
• Research for monthly housing resource lists.
• Support community outreach and engagement efforts related to housing access.
• One-to-one housing counseling sessions with community members developing housing search plans, contacting landlords/property managers, and navigating available resources.
• Completion of applications and appeal assistance as needed.

1. Client Follow-Up, Advocacy & Case Monitoring

• Ensure ongoing follow-up with clients to monitor housing search progress and service utilization.
• Support advocacy efforts with landlords, housing providers, and service agencies as needed.
• Ensure documentation of client interactions and outcomes in required systems.
• Promote removal of barriers to housing and service access.

1. Documentation, Reporting & Contract Compliance

• Ensure timely and accurate data entry into internal and external systems.
• Prepare and review reports required by MOHCD, DAS, and other funders.
• Contribute to refinement and growth of housing and resource programs.

1. DAS / MOHCD / City Contact Compliance

This position is supported in whole or in part by City and County of San Francisco funding and must comply with all applicable federal, state, local, and contractual requirements.

The HRN is responsible for:

Ensuring program compliance with MOHCD and DAS requirements

• Maintaining timely documentation
• Meeting reporting and performance benchmarks
• Participating in required trainings and contract-related activities
• Employment in this role is dependent upon continued funding and programmatic need.

NON-ESSENTIAL FUNCTIONS

• Participate in community events and organizational initiatives
• Provide coverage or support during staffing shortages
• Other duties as assigned

MINIMUM QUALIFICATIONS

These are baseline requirements necessary to perform the essential functions.

• Demonstrated experience in housing navigation, or social services.
• Knowledge of housing systems, social services, or public benefits programs.
• Strong organizational, communication, and problem-solving skills.
• Experience managing data, documentation, and reporting requirements.
• Ability to work collaboratively across teams and with external partners.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office and ability to learn database systems.
• Fluency in English

PREFERRED QUALIFICATIONS

• Knowledge of San Francisco housing systems and resources.
• Familiarity with MOHCD, DAS, or similar public funding systems.
• Experience facilitating workshops or community education sessions.
• Multilingual skills.
• Experience working with older LGBTQIA2S++ adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc.
• Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of the communities supported by Openhouse’s mission.

LICENSURE, DRIVING & BACKGROUND REQUIREMENTS

As a condition of employment:

• Criminal history background check (only onboarding)

All background checks are conducted in compliance with:

• San Francisco Fair Chance Ordinance
• California Fair Chance Act
• Applicable federal, state, and local law

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

• Ability to travel throughout San Francisco
• Ability to engage and communicate with Community Members
• Ability to operate a computer and office equipment up to 8 hours per day
• Ability to work in a shared office environment
• Full COVID vaccination required (or approved accommodation).

EXPECTED WORKING CONDITIONS:

• Must be able to travel locally to meet with clients offsite.
• Must be able to operate a computer and other common office machinery such as a copier/printer up to eight hours/day daily.
• Must be able to work in a shared office space, with moderate levels of noise.
• Ability to safely operate a motor vehicle and transport clients in a respectful, trauma-informed, and culturally responsive manner.
• Ability to assist clients entering and exiting a vehicle when appropriate (within safe practice limits).
• Ability to travel throughout San Francisco and surrounding areas as needed.

ESSENTIAL FUNCTIONS & COMPLIANCE:

The responsibilities described above, including occasional transportation of clients, are considered essential functions of this position. The Case Manager must be able to perform these essential duties with or without reasonable accommodation, in accordance with the California Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA).

COMPENSATION & BENEFITS:

Starting range: $28-$31/hr, commensurate with experience.

Openhouse offers a collaborative and supportive work environment and competitive benefits, including:

Health insurance (full-time employees)

• Dental, vision, and long-term disability insurance (full & part-time employees)
• 18 paid holidays
• 18 days paid vacation annually (prorated for part-time employees)
• 1 paid wellness day per month
• 401(k) with employer match (after one year)
• Employee Assistance Program (EAP)
• Commuter benefits
• Legal name and gender change benefit

FAIR CHANCE & EQUAL OPPORTUNITY:

Pursuant to the San Francisco Fair Chance Ordinance and the California Fair Chance Act, Openhouse will consider qualified applicants with arrest and conviction records. Background checks occur only after a conditional offer of employment. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to the applicant. After making a conditional offer and running a background check, if Openhouse is concerned about a conviction(s) that is directly related to the job, the applicant will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. More information about the Fair Chance Act can be found by visiting

Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. https://calcivilrights.ca.gov/fair-chance-act/

Email your resume and cover letter describing your interest in working with LGBTQ+ older adults to:HR@openhousesf.org

Health insurance (full-time employees)

• Dental, vision, and long-term disability insurance (full & part-time employees)
• 18 paid holidays
• 18 days paid vacation annually (prorated for part-time employees)
• 1 paid wellness day per month
• 401(k) with employer match (after one year)
• Employee Assistance Program (EAP)
• Commuter benefits
• Legal name and gender change benefit