Mail Clerk

The Homeless Action Center (HAC) is a community-based legal services program founded in 1990 to provide legal services to people who are homeless in Alameda County. HAC’s specialty is public benefits advocacy, with a focus on Social Security disability benefits and a goal of stabilizing and increasing clients’ income so that they can obtain sustainable housing and health care. Employing a client-centered model and harm reduction framework, HAC’s staff work closely with other legal and social services programs to assist clients in meeting their emergency and longer-term needs during the process of obtaining benefits. HAC is committed to advancing diversity, equity and inclusion initiatives and working diligently toward an anti-racist organization and society. Please refer to www.homelessactioncenter.org.

DIVERSITY, EQUITY & INCLUSION

The Homeless Action Center is committed to advancing diversity, equity and inclusion initiatives and working diligently toward an anti-racist organization and society.HAC’s Director of Diversity, Equity, Inclusion (DEI) and Social Impact and the Justice, Equity, Diversity & Inclusion (JEDI) Committee, with the support of other dedicated staff, have put in a tremendous amount of work towards positively impacting change around diversity, equity, inclusion and racial justice. HAC employs DEI principles at all stages of the hiring process, collects and analyzes data on staff demographics and retention, and periodically engages with consultants to assess the organization’s culture, facilitate processes and working groups, and make recommendations with implementation strategies for improvement. HAC’s Executive Director has declared that DEI will be one of the organization’s top priorities and the Management Team, in partnership with staff, continues to strive to increase DEI within HAC.

HAC is looking to hire a Mail Clerk to work primarily in our Oakland office.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The duties and responsibilities for the Mail Clerk position is a combination of outreach and problem-solving, including but not limited to:

Managing Mail: As a law office, we receive a significant amount of mail that needs to be handled with great care. Additionally, we offer a mail service to our current and former clients without a more stable mailing address. Further, as a service to the broader community, we accept and securely distribute any mail that we recognize as vital deliveries, including identity documents, EBT/bank cards, and checks.

• • Sort, process, and distribute mail for staff sent to our West Oakland office, including opening staff mail to identify hearing and decision notices, scanning hearings and decisions notices as part of our dual calendaring system, and scanning mail to colleagues who are working remotely.
  • Calendar hearings and deadlines for administrative appeals in collaboration with other staff.
  • Sort and file mail for client mail services, including referencing our client database, filing client mail, and maintaining our system of secure mail and packages for clients and members of our client community.
  • Communicate with governmental agencies and delivery services to return unclaimed mail, resolve issues with mail delivery, and submit withdrawals of representation for closed cases.
  • Organize our client mail system and maintain accurate records in our database about client mail services. Routinely return unclaimed mail and check the accuracy of secure mail logs.

Providing drop in services: Our drop-in clinics, Mon-Thurs 1pm-5pm, provide legal services, information and referrals, mail services, and handle other inquiries from the community.

• • Four afternoons per week, will be stationed at the front desk area with a manager of the day and an advocate/attorney to provide drop in services.
  • Distribute mail to clients during drop in services. Verify identity of mail recipients and record receipt of packages and secure mail.
  • Greet clients and guests in a friendly, polite manner. Offer water and snacks, help to determine whether the guest has an assigned representative or may need a drop in consultation. Maintain professionalism and respect for clients even when they are upset, inappropriate, or angry.
  • Stock supplies in our front desk area including hospitality items for our clients and guests, forms, flyers and brochures. Monitor stock of front desk supplies and coordinate supply orders with our Facilities Coordinator and Outreach Administrative Assistant.
  • Help to maintain the general cleanliness of the front desk and client waiting/meeting areas.

Other Tasks:

• • Respond to requests for administrative tasks by checking messages shared with our managers of the day.
  • Opportunities to be involved in client services, including participating in tabling events and outreach.
  • Other duties as assigned and depending on interest.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Committed to justice and equity
• Excellent interpersonal and deescalation skills
• Able to multitask and divide attention between different tasks
• Able to handle multiline phone and become familiar and proficient with our client database
• Proficient in Microsoft Suite, including Outlook, Teams and Excel
• Sensitivity and compassion for people who are unhoused, incarcerated, struggling and systemically oppressed
• Able to interact effectively in person and over the phone with people with serious mental and physical health issues, differently abled and differently expressive, people who are frustrated and angry
• Prompt and reliable
• Familiarity with harm reduction principles and service models a plus.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Intermittent lifting, pushing, and pulling. Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Frequent: sitting, bending, standing, stooping, kneeling, reaching, twisting, and walking.
• The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• May need to occasionally lift up to 20-25 pounds (office supplies, bins of mail, and boxes of paper etc.)

ORGANIZATION VALUES AND CORE COMPETENCIES:

HAC’s Core Competencies are the skills we expect all of our staff to have and continually develop – regardless of role or level. These core competencies are the skills that reflect how we live our values, support a consistency of staff experience across HAC, and help us understand what is expected of us and where we have room to grow.

1. Harm Reduction

This value requires us to meet our clients where they are on their path in life and co-create strategies for survival with the resources available. Harm reduction is in contrast to a model that conditions the receipt of services on abstinence, socially acceptable behavior, or gratitude. Harm reduction empowers others to make choices to reduce the harms associated with the experiences of precarity, lack of access to treatment, health care, and permanent housing. A harm reduction and trauma informed mindset and ethos require the following competencies:

• Centering client dignity and autonomy
• Interacting with our clients without fear or judgment
• Ability to interact with people experiencing severe mental illness, under the influence of substances, and at times displaying antisocial and offensive behavior

1. Radical Compassion

We expect our staff to have demonstrated commitment to social change. Everyone deserves second chances – especially our clients – and we are not afraid of conflict in the service of solving problems and making HAC better. This value is about prioritizing relationship building and how we treat each other. Compassion at HAC also means understanding that socioeconomic systems, not individuals, are responsible for poverty. Compassion at HAC means:

• Practicing empathy in all interactions
• Having understanding and radical love for our clients first, for each other as colleagues, and for ourselves
• The ability to have difficult conversations, manage conflict, and face confrontation with humility, kindness, and respect

1. Redemption

We show up to this work with an understanding that HAC's clients are not the typical clients of a legal services organization. We do not condition representation on perfect behavior, and we are prepared to give multiple chances. Redemption at HAC means:

• We do not end relationships with clients because a client said the wrong thing, missed an appointment, or refuses to engage in drug treatment or health care
• We do not give up on our clients
• We go above and beyond for as long as it takes

1. Excellence

By excellence, we mean the quality of the services we deliver, the culture we foster, and our commitment to growth and learning. We expect excellence to look like:

• Attaining successful outcomes for our goals and objectives
• Demonstrating cultural humility by taking a learning stance and being open to our clients and colleagues’ cultural experiences
• Growing professionally and always learning in order to deliver outstanding work product
• Collaborating across teams and being proactive in offering solutions to challenges

1. Honor

We feel honored to be able to do this work at this time in this community. Our clients entrust us with their most difficult and private struggles and we are able to offer some relief. It’s hard work, and it has meaning and is honorable as well. What this means in practice is:

• We show up with integrity, an open mind, and heart
• We are able to deal with workplace stress and change
• We are adaptable and responsive
• We all make mistakes, take responsibility for them, and extend each other grace

1. Justice

Justice is the systematic fair treatment of all people, resulting in equitable opportunities and outcomes for all. It is not just the absence of discrimination and inequities, but also the presence of deliberate systems and supports to achieve and sustain equity through proactive and preventative measures. To embody justice at HAC, everyone:

• Is committed to advancing racial equity
• Has been directly impacted by inequity or has lived experience of solidarity with oppressed groups
• Has a deep understanding of the intersectional impact of race, class, gender, disability, and other kinds of injustice.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Contact with clients who may have behavioral and psychiatric problems including shouting, use of profanity and inappropriate behavioral choices.
• Supervision: assigned duties according to specified procedures and receive detailed instructions. Work is reviewed frequently. The employee performs a variety of routine work within established policies and procedures, and receives instructions on assignments, new policies, or projects.
• Our offices have open spaces and thus can be loud and chaotic. While we are a working law office, the layout, as well as the nature of our work, can mean that it is louder than a “typical” office space.
• We have animals – cats and dogs – in our offices.
• This position requires interacting with people living in homeless encampments. Encampments may be especially chaotic, and may have debris, drug paraphernalia, rodents, and other possible hazards.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self-harm and violence.
• Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
• The worker is occasionally exposed to cleaning products.

SALARY & BENEFITS:

• Starting salary commensurate with experience, starting at $68,186 per year. Salary scale is examined at least annually. This is a full-time salaried exempt position with regular working hours from 9am-5pm, Monday through Friday with a 1-hour unpaid lunch from 12pm-1pm.
• Employer paid insurance: health, vision, and dental, as well as $150,000 basic term life insurance and AD&D policy, long-term disability insurance and employee assistance program. Coverage includes 100% employer paid medical, dental and vision insurance premiums for employee and dependent spouse/domestic partner or children; when adding spouse/domestic partner and children, 100% of the child premiums and 50% of the spouse/domestic partner premiums are paid by HAC. Additional optional life insurance, short-term disability, accident, and critical illness plans available.
• Optional Flexible Spending Account (FSA) for healthcare or dependent care available.
• 50% Subsidy for Commuter Check program.
• Student Loan Repayment Assistance Program (LRAP) in the amount of $200 subsidy per month for all staff who have student loans, regardless of salary or loan amount.
• 403(b) account available with employer contribution of up to 4% of annual salary.
• Generous vacation, holiday and sick time.

HAC is a unionized workplace and members of the bargaining unit are represented by the Engineers and Scientists of California Local 20, IFPTE. This position is part of the bargaining unit.

TO APPLY:

Please submit your cover letter and resume as a single PDF attachment at https://homelessactioncenter.apscareerportal.com/jobs/3395293 when applying.

In order to best serve our clients and our community, HAC is committed to creating an equitable and inclusive workplace in which differences are acknowledged and valued. Please address the following question(s) in your cover letter: How has your personal background or experience, professional or otherwise, prepared you to contribute to social justice, racial equity, and diversity among our staff? What is your style of problem solving and conflict resolution?

HAC is committed to equity in hiring. We encourage people of color, women, people with disabilities, older people, LGBTQIA people, and members of other historically oppressed groups to apply. It is HAC’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, experience of incarceration, veteran status, national origin, disability, marital, or other protected status. HAC will conform to the spirit, as well as the letter, of all applicable laws and regulations.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Employer paid insurance: health, vision, and dental, as well as $150,000 basic term life insurance and AD&D policy, long-term disability insurance and employee assistance program. Coverage includes 100% employer paid medical, dental and vision insurance premiums for employee and dependent spouse/domestic partner or children; when adding spouse/domestic partner and children, 100% of the child premiums and 50% of the spouse/domestic partner premiums are paid by HAC. Additional optional life insurance, short-term disability, accident, and critical illness plans available.
• Optional Flexible Spending Account (FSA) for healthcare or dependent care available.
• 50% Subsidy for Commuter Check program.
• Student Loan Repayment Assistance Program (LRAP) in the amount of $200 subsidy per month for all staff who have student loans, regardless of salary or loan amount.
• 403(b) account available with employer contribution of up to 4% of annual salary.
• Generous vacation, holiday and sick time.