Development Operations Manager

Position Summary

As Development Operations Manager at Keep America Beautiful, you will lead the day-to-day operations of the organization’s fundraising infrastructure, ensuring accurate data, actionable reporting, and efficient systems which support revenue growth. This role oversees donor relationship management (CRM), prospect research, fundraising analytics, and provides operational support for annual giving and events. This position also provides development-focused administrative and project support to the Office of the President, with particular emphasis on donor engagement, cultivation activities, and development initiatives. Reporting to the Vice President of Development, the Development Operations Manager works collaboratively with the Development team and cross-functional partners to ensure systems, processes, and information flow support organizational fundraising goals.

Key Responsibilities

Database Management and Data Analysis

• Manage daily operations of Salesforce including maintaining data integrity, gift processing, record maintenance, de-duplication, and system enhancements.
• Generate standard and ad hoc fundraising reports: analyze donor and campaign performance to identify trends and support strategic decision making.
• Ensure high standards of data hygiene, accuracy, and consistency across development systems.
• Oversee gift processing and donor acknowledgements in coordination with Finance.
• Support reconciliation of fundraising revenue with the Finance team.

Donor Research, Prospecting & Stewardship

• Conduct individual and institutional donor research and develop donor and prospect profiles.
• Maintain and support major donor portfolios and solicitation tracking.
• In collaboration with Marketing, ensure accurate fulfillment of all sponsorship benefits across digital and print platforms.
• Provide operational support for donor communications, events, and grant related activities.

Annual Giving Support

• Support the individual giving program through donor segmentation and list development.
• Assist in developing and implementing strategies to grow the size, diversity, and giving potential of the annual donor base.
• Support fundraising appeals and campaign tracking.

Office of the President Support (Development-Focused)

• Provide calendar and scheduling support related to development and donor activities.
• Coordinate logistics for President’s office-led organizational events, including retreats and executive meetings.
• Draft and manage donor-related correspondence as needed.

Qualifications and Skills

• Bachelor’s degree or equivalent work experience.
• Minimum of 4 years of experience in nonprofit development operations; experience supporting individual giving, corporate partnerships, and executive leadership preferred.
• High proficiency with Salesforce, including gift processing, queries, reporting, and campaign management.
• Strong data analysis skills and the ability to define engagement metrics and interpret fundraising data.
• Proficiency with Microsoft 365; experience with SharePoint and Asana preferred.
• Comfortable working in a fast paced, remote environment with strong organizational and project management skills.
• Highly detail-oriented with strong standards for data accuracy and quality.
• Demonstrated ability to handle confidential and sensitive information with discretion.
• Ability to work independently and collaboratively across teams.

Work Environment and Expectations

• This position can be based remotely but requires occasional travel within the U.S.
• Occasional evening or weekend work may be needed during conferences or major donor events
• Must be comfortable working in a fast-paced, collaborative, and evolving nonprofit environment.

What You’ll Get

• A mission-driven team committed to community-based change
• Generous benefits package including health, dental, vision, retirement, and liberal PTO
• Flexible remote work culture with opportunities for professional growth

About Keep America Beautiful

Founded in 1953, Keep America Beautiful is America’s premier community improvement organization. Keep America Beautiful continues to be the most credible organization in community restoration and resiliency by focusing on public education, mobilizing volunteers and creating partnerships.

Working at Keep America Beautiful

Keep America Beautiful has embraced a remote work policy to attract the best and brightest from all over America. If you live within 60 miles of Stamford, you will also work at our national headquarters. Keep America Beautiful’s national headquarters is walking distance from the Stamford Metro-North train station with a shuttle bus also available. The office features a free parking garage and gym in the building and is conveniently located near great restaurants, bars, shopping and beautiful Mill River Park.

Keep America Beautiful is an equal opportunity employer and will not discriminate on the basis of race, religion, color, gender, sexual orientation, national origin, age, ancestry, marital status, being a party to a civil union, handicap or disabilities or perception of disabilities, political activity, or other protected class status. Discrimination in violation of this policy is prohibited.

Additional Benefits

You will be a member of a passionate team dedicated to the fulfillment of KAB’s mission. Just as KAB envisions a country in which every community is a clean, green, and beautiful place to live, we also strive for our organization to be a beautiful place to work. We believe that it is intrinsic rewards that motivate employees sustainably, but respect the need for extrinsic rewards which would include but are not limited to our benefits listed here

• Very Competitive Pay for the non-profit sector
• Generous Employee Benefits Package
• Maternity and Parental Leave
• 401k Program
• Paid Holidays

To apply, please send cover letter and resume to recruitment@kab.org.

You will be a member of a passionate team dedicated to the fulfillment of KAB’s mission. Just as KAB envisions a country in which every community is a clean, green, and beautiful place to live, we also strive for our organization to be a beautiful place to work. We believe that it is intrinsic rewards that motivate employees sustainably, but respect the need for extrinsic rewards which would include but are not limited to our benefits listed here

• Very Competitive Pay for the non-profit sector
• Generous Employee Benefits Package
• Maternity and Parental Leave
• 401k Program
• Paid Holidays