Lactation Care Coordinator

POSITION OVERVIEW

The Lactation Care Coordinator serves as both the clinical team lead and operational backbone of Mamatoto Village's Lactation Services program. This is a hybrid role combining two complementary functions: direct lactation care and clinical oversight of the lactation team, alongside support for the administrative and operational infrastructure that enables the program to function and scale.

On the clinical side, this role provides direct lactation support to families across the perinatal continuum, leads group lactation programming, and serves as the first point of clinical escalation for complex cases. On the operational side, this role is responsible for documenting and coordinating urgent referrals.

Reporting to the Lactation Program Manager, the Lactation Care Coordinator works at the intersection of clinical quality and program operations as Mamatoto Village expands lactation services to include private-paying clients and positions itself as a premier lactation support center for families in DC and Prince George's County. This role requires a current IBCLC certification and a demonstrated commitment to operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Direct Lactation Care

• Carry a direct service high-risk caseload, providing in-person and telehealth lactation consults to families across the perinatal continuum
• Provide home visiting lactation support for families who require more intensive or access-centered care.
• Support families navigating complex lactation presentations, including low milk supply, latch difficulties, tongue tie, NICU discharge, return-to-work pumping, and breast health concerns.
• Document all clinical encounters in accordance with organizational standards, Medicaid requirements, and funder expectations; ensure timely completion of records.
• Coordinate warm handoffs between lactation services and other Mamatoto Village care team members, including CBWs home visitors, and care coordinators.

Clinical Team Lead Responsibilities

• Provide peer-level clinical supervision and case consultation to the CLS team, serving as the first point of escalation for complex or high-acuity cases before escalation to the Lactation Program Manager.
• Support onboarding and clinical orientation of new CLS team members; model documentation standards, care approaches, and Mamatoto's values in practice.
• Participate in regular case conferencing and clinical team huddles, supporting both the clinical content and logistics of team meetings.
• Contribute to clinical quality improvement efforts, including documentation audits, outcome tracking, and care protocol development.
• Support the Lactation Program Manager in maintaining program compliance with credentialing bodies, Medicaid standards, and organizational quality benchmarks.

Operations & Administrative Infrastructure

• Own the day-to-day operational infrastructure of the Lactation Services program, including scheduling, intake coordination, client triage, and appointment logistics for the full lactation team.
• Maintain action trackers, documentation systems, and version-controlled records in alignment with organizational standards, Medicaid requirements, and funder expectations.
• Collaborates with MCH Program Coordinator to maintain inventory of lactation supplies, equipment (breast pumps, flanges, supplemental nursing systems), and educational materials; implements reorder triggers and coordinates vendor procurement.
• Identify recurring operational bottlenecks and propose practical improvements within scope.

Referral Pipeline & Community Outreach

• Assist with building and maintaining a structured referral pipeline with OBs, midwives, pediatricians, WIC offices, birth centers, and community health organizations in DC and Prince George's County.
• Represent Mamatoto Village at community events, health fairs, and partner convenings to increase program visibility and referral volume.
• Coordinate outreach materials, social media content support, and community communications that build Mamatoto's reputation as the destination for Black families seeking lactation support.

Programming & Community Education

• Assist in the co-design and oversee the implementation of recurring lactation support groups, prenatal breastfeeding preparation series, and return-to-work pumping workshops that serve both Medicaid and private-pay clients.
• Assist with developing curriculum and educational materials for community-facing lactation programming.
• Represent Mamatoto Village's clinical expertise at partner events, community convenings, and professional learning opportunities.
• Contribute to the expansion of group programming as a revenue-generating service line as private-pay volume grows.
• Maintaining the Milk Donation and Breast Pump Distribution programs

Program Reporting & Quality Support

• Support the Lactation Program Manager with routine program reporting, data quality checks, and operational inputs for funder and Medicaid reporting.
• Assist the QA process by locating records, confirming documentation status, and tracking corrective action items as assigned.
• Contribute clinical expertise to grant applications, program reports, and partner presentations as requested.

SKILLS AND REQUIREMENTS

Education & Experience

• Current IBCLC certification in good standing required
• Bachelor's degree in public health, nursing, health administration, social work, lactation science, or a related field; or equivalent combination of education and clinical experience.
• Minimum 3 years of direct lactation care experience in a clinical, community, or home visiting setting.
• Minimum 2 years of administrative or program coordination experience in health, human services, or nonprofit settings, or demonstrated equivalent through combined clinical and operational responsibilities.
• Minimum of 2 years supervisory experience.
• Experience in maternal and child health, WIC, perinatal programs, or community-based health services strongly preferred.

Technical Skills

• Proficiency with Google Workspace, scheduling tools, and task/project management platforms (e.g., Asana).
• Strong clinical documentation skills, specifically SOAP, familiarity with Medicaid billing and documentation requirements preferred.
• Experience with billing, insurance verification, or revenue cycle administration preferred.
• Familiarity with MCO/managed care coordination, home visiting models, or perinatal care teams preferred.

Interpersonal Skills

• Demonstrated ability to work with autonomy, manage multiple priorities, and maintain strong follow-through in a hybrid clinical-operational role.
• Strong written and verbal communication skills; ability to coordinate across clinical teams, clients, and external partners.
• Clinical leadership presence: ability to provide peer support, share knowledge, and raise quality standards without formal supervisory authority.
• Collaborative and relational orientation; ability to deliver a seamless client and family experience across clinical and operational touchpoints.
• Comfort with growth and ambiguity; willingness to help build systems and programming in an organization actively expanding its services.

Other requirements

• Local travel is required
• Must have reliable transportation
• Must have a cell phone

PHYSICAL REQUIREMENTS OF THE ROLE

• Ability to stand and walk for extended periods throughout a work shift.
• Ability to frequently move throughout the DC metro community, client homes, medical offices, hospitals, event spaces, offices, and outdoor areas.
• Ability to bend, stoop, kneel, crouch, reach, climb stairs, and perform repetitive motions.
• Ability to regularly lift, carry, push, and pull 10 pounds or more, and move items more than 20 pounds with assistance.
• Ability to set up and break down event furniture, displays, signage, and equipment.
• Ability to operate computers, point-of-sale systems, audiovisual equipment, and other office equipment.
• Ability to communicate effectively in person, by phone, and electronically.
• Ability to work both indoors and outdoors in varying weather conditions as required by Mamatoto operations and events.

Equal Employment Opportunity (EEO) Statement

Mamatoto Village is an equal opportunity employer and is committed to fostering an inclusive, respectful, and diverse workplace. As a nonprofit organization, we actively seek to reflect the communities we serve. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We encourage individuals from all backgrounds and experiences to apply, and we value diversity in all its forms.

Benefits

Mamatoto Village offers an intentional benefits package:

Leave and wellness benefits:

• 12 days PTO, 7 sick days, 10 paid holidays, and 1 floating holiday
• 5 -days' bereavement leave (paid)
• 2 weeks paid Radical Rest (late December)

Family-forward supports:

• 12 weeks of paid parental leave
• Perinatal Support Benefit (Doula care, lactation, and education)

Financial and professional benefits:

• HRA Stipend (health, dental, vision)
• 403(b) retirement plan with employer match
• Short-term disability
• Company-provided computer and iPad
• Professional development stipend
• Regular team-building activities

English proficiency required

Bilingual in Spanish, ASL, or other language relevant to DC/PG County communities is a plus