Resettlement Program Coordinator

Saint Andrew’s Refugee Services, Cairo

Call for Applications: Resettlement Program Coordinator

Founded in 1979, StARS is a refugee service provider in central Cairo that works to enhance the quality of life for refugees and vulnerable migrants through five broad program areas: education, psychosocial, legal, community outreach and unaccompanied youth and children support services. We provide high-quality services meeting the unaddressed needs of refugees, and we provide a safe and inclusive space for displaced people to come together as a community. We work for refugees, with refugees, to make rights recognition a reality.

StARS’ Mission: Driven by a commitment to solidarity and human dignity, StARS works both as displaced people and for displaced people to support the resilience and leadership of individuals and communities in their pursuit of an enhanced quality of life.

StARS’ Vision: StARS envisions a future where displaced people and the societies they join stand in solidarity, recognizing the strength and leadership of refugees. In this world, the displaced thrive with dignity, claiming their rights and enriching our shared human experience.

Standard of Professional Conduct: StARS and all its staff must adhere to the values and principles outlined in StARS’ Code of Conduct, Child Safeguarding Policy, and PSEAH policy.

Commitment to Gender, Equality, Diversity, and Inclusion: StARS is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. StARS expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

We serve people from many places, including Eritrea, Ethiopia, Iraq, Somalia, South Sudan, Sudan, Syria and Yemen.

To learn more please visit our website: www.stars-egypt.org or our Facebook page https://www.facebook.com/standrewsrefugeeservices?fref=ts

Project Description: Refugee Legal Aid Program

The Refugee Legal Aid Program provides advice and representation to refugees seeking recognition by UNHCR through refugee status determination procedures in Egypt and assists refugees in accessing resettlement to safe third countries. The Refugee Legal Aid Program is seeking a Resettlement Program Coordinator to oversee the assistance to vulnerable refugees in accessing resettlement.

Role

Under the supervision of the Director and Deputy Director of the Refugee Legal Aid Program, the Resettlement Program Coordinator is responsible for the management and development of the Resettlement program. In consultation with the Director and Deputy Director of Refugee Legal Aid Program, the Resettlement Program Coordinator is responsible for determining the strategic direction of the Refugee Legal Aid Program resettlement work. The Resettlement Program Coordinator will be responsible for the day-to-day management of the Resettlement Team, which consists of 10 Legal Officers, eight Senior Legal Officers and between three and five Volunteer Legal Advisors.

Responsibilities

All duties are carried out under the supervision of the Director and Deputy Director of the Refugee Legal Aid Program. Effective communication with the Director and Deputy and other StARS program coordinators is essential to the success of this role.

Legal and Technical

• To develop and supervise the screening and intake of potential clients for representation in resettlement matters.
• To maintain good working knowledge of UNHCR policies and procedures in resettlement matters.
• To oversee the review and preparation of resettlement referrals to the UNHCR Resettlement Unit.
• To manage regular referrals of resettlement cases to UNHCR’s Resettlement Unit and to manage follow-up communication and inquiries regarding resettlement cases.
• In coordination with the Director and Deputy, to develop and manage the provision of legal assistance in protection matters and ensure close coordination with StARS’s Psychosocial Program regarding StARS responses to protection issues.
• To maintain accurate records of client representations, including client files and case dockets.
• To adhere to the Nairobi Code of Ethics, the StARS Policies and Procedures Manual, the StARS Code of Conduct, and the StARS Safety and Security Policy.

Programmatic

• In coordination with the Director and Deputy, to maintain and develop the Refugee Legal Aid Program relationship with UNHCR’s Resettlement Unit.
• To oversee and participate in the training for community groups and partner organizations regarding referral of potential resettlement cases to the Refugee Legal Aid Program.
• To assist as requested in the reporting to senior management, funders, and others.
• To regularly attend StARS management meetings for purposes of fostering close coordination with other StARS programs.

Supervisory

• In coordination with the Director and Deputy Director of Refugee Legal Aid Program, to recruit, train, and supervise the RLAP Resettlement Team, including paid staff and volunteers.
• To complete tasks for and monitor progress on the StARS’ Strategic Plan.
• To engage proactively in promoting self-care among volunteers and staff.
• To ensure high-quality legal advice and representation and a refugee rights-based approach.

Finance and Administration

• To undergo probation and regular performance appraisals.
• To meet at least bi-weekly with the Director and Deputy Director of Refugee Legal Aid Program regarding the work of the Resettlement Program.
• To revise the Refugee Legal Aid Program in response to changing situations and participate in annual work planning.
• Other duties as assigned.

Qualifications and Experience

The ideal candidate will be energetic, articulate, and comfortable interacting with diverse segments of society. She or he will have demonstrated a firm commitment to human rights and refugee issues.

Essential qualifications

• English being the official language of UNHCR Cairo and StARS, the Resettlement Program Coordinator must be fluent in verbal and written English.
• Qualified lawyer in any jurisdiction (J.D., LLB or equivalent), Master’s degree in a related field (Middle East studies, international development, international law, development studies) and a minimum of one to two years of experience in providing assistance to refugees in the resettlement process.
• Excellent legal research and drafting skills.
• A demonstrated commitment to and sensitivity toward vulnerable or displaced people.
• Ability to live and work in a fluid security environment.
• Knowledge of or familiarity with UNHCR guidelines and procedures and the UNHCR resettlement

Process and Handbook

• Well organized, self-motivated, and reliable.
• Demonstrated ability to communicate effectively both orally and in writing.
• Demonstrated ability to work in a team as well as individually.
• Managerial, supervisory experience and/or familiarity with volunteer oversight.
• Interviewing skills and proven experience dealing with challenging scenarios, particularly in advocating for survivors of violence, trafficking, torture, and SGBV.

Desirable Characteristics

• Working proficiency in Arabic is preferred.
• Experience designing and conducting training sessions for non-technical audiences.
• Life and work experience in the Middle East or Egypt or with an urban refugee population.

Working Hours: The Resettlement Program Coordinator is expected to be at work for 40 hours per week, between the hours of 9am and 5pm, from Sunday to Thursday. Longer hours, evening and weekend work are sometimes necessary. Work will be conducted both in StARS premises and also in refugee communities and centers.

Reporting to: Director of Refugee Legal Aid Program

StARS salaries are standardized per position according to a pay scale and are not negotiable based on the individual experiences and qualifications of the candidate. StARS salaries are competitive with the local market. Position salary will be discussed at the shortlisting and interview stage.

This position is subject to a three-month probationary period, at which time the employee’s performance will be reviewed and probation may be extended.

Closing date for applications: 4 August 2025

Anticipated Starting date: 14 September 2025

To apply: Please send your Cover Letter and CV and brief legal writing sample to applications@stars-egypt.org using the subject line “Resettlement Program Coordinator”. All applications should provide contact information for two professional/academic reference (referees will only be contacted after interviews).

Note: Only short-listed applicants will be contacted for an interview.

Qualifications and Experience

The ideal candidate will be energetic, articulate, and comfortable interacting with diverse segments of society. She or he will have demonstrated a firm commitment to human rights and refugee issues.

Essential qualifications

• English being the official language of UNHCR Cairo and StARS, the Resettlement Program Coordinator must be fluent in verbal and written English.
• Qualified lawyer in any jurisdiction (J.D., LLB or equivalent), Master’s degree in a related field (Middle East studies, international development, international law, development studies) and a minimum of one to two years of experience in providing assistance to refugees in the resettlement process.
• Excellent legal research and drafting skills.
• A demonstrated commitment to and sensitivity toward vulnerable or displaced people.
• Ability to live and work in a fluid security environment.
• Knowledge of or familiarity with UNHCR guidelines and procedures and the UNHCR resettlement

Process and Handbook

• Well organized, self-motivated, and reliable.
• Demonstrated ability to communicate effectively both orally and in writing.
• Demonstrated ability to work in a team as well as individually.
• Managerial, supervisory experience and/or familiarity with volunteer oversight.
• Interviewing skills and proven experience dealing with challenging scenarios, particularly in advocating for survivors of violence, trafficking, torture, and SGBV.

Desirable Characteristics

• Working proficiency in Arabic is preferred.
• Experience designing and conducting training sessions for non-technical audiences.
• Life and work experience in the Middle East or Egypt or with an urban refugee population.