Program Coordinator

Overview:

The Program Coordinator (PC) oversees all programmatic, clinical, and operational aspects of the Hull Street housing program. This encompasses care coordination for our residents, performing quality assurance tasks through record checks and data reports, providing direct services, and ensuring recreational activities are offered. The PC ensures resident records are following HOPWA and HASA supportive housing requirements.

Responsibilities:

Primary:

• Oversee all programmatic, clinical, and operational aspects of the Hull Street housing program

Secondary:

• Provide documented supervision and guidance to Residential Case Managers (2) and Residential Aide Supervisor (1).

KPI's For the Role:

• Ensure that clinical files are maintained as per regulatory requirements.

Other functions that may be needed with this position include:

• Ensuring that the Program is contractually compliant and adheres to internal as well as HASA and HOPWA rules and regulations.
• Representing the programs during inter-disciplinary meetings, treatment planning meetings, and dedicated events.
• Monitoring residents’ viral suppression rates and making client specific referrals, as needed.
• Facilitating monthly community meetings and ensuring an active Resident Advisory Board.
• Reconciling petty cash fund and client and staff MetroCard's.
• Submitting internal activity forms and updating external portals (CAPS and the HASA Portal) for new client admissions, changes in income, and discharges.
• Meeting with residents on an as-needed basis and taking the lead in crisis de-escalation.
• Participating in the recruitment of qualified staff, including interviewing, and making recommendations for hire.
• Monitoring and aiding with the new-hire orientation processes to ensure consistency in training among all clinical providers.
• Enforcing the Residential Code of Conduct and/or House Rules.
• Reviewing monthly rent rolls and developing individual plans of action to address arrears.
• Supervising the clinical and operations team to ensure our coverage needs are met.
• Enthusiastically take part in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Minimum Requirements

• Master’s degree in social work, psychology, counseling, or related field required.
• LMSW and/or CASAC strongly preferred.

Qualifications:

• Understanding of Harm Reduction and Motivational Interviewing practices.
• Ability to supervise support staff in a harm-reduction, client-centric environment.
• Background working with people who have experienced homelessness.
• Comfortability with working in a multicultural environment, including with those who identify as part of the LGBTQI+ community.
• Experience providing direct supervision in a clinical/supportive service environment is a plus.

Competencies:

• Dependable and flexible.
• Able to keep a high level of client confidentiality.
• Excellent internal and external customer service skills and strong people skills.
• Comfortability with treatment approaches that take place in the client’s home.
• Effective communication skills both verbally and written including the ability to communicate with all levels of management.
• Must be proficient in Microsoft Outlook, Word, and Excel.
• Exemplary time management skills.
• Ability to collaborate with colleagues to solve problems

Working Conditions:

• The Program Coordinator position is one which requires the staff person to be present in the program site 100% of the time.
• Occasionally expected to de-escalate tense, even hostile, client situations.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.