Assistant Building Coordinator

Description

About SHF: Founded in 1969, Settlement Housing Fund is a nonprofit affordable housing organization. We own and operate 3,147 affordable apartments across New York City and are currently creating and preserving an additional 3,031 apartments. We provide social services through onsite support to ensure housing stability for tenants who have transitioned from shelters into permanent housing at our buildings and those of other owners. We serve as an HDFC nominee to provide private developers with access to City financing to expand the supply of affordable housing. We are a leader in tenant selection and affirmative fair housing, leasing hundreds of units annually for other affordable housing owners.

JOB SUMMARY: The Assistant Building Coordinator is responsible for supporting the smooth, efficient operation of a residential building under the NYC Department of Social Services (DSS) AHS Master Lease program. Working closely with property management, program staff, and tenants, this role ensures that all housing related processes from move ins to recertifications are completed accurately, on time, and in compliance with program requirements. This position plays a key role in maintaining a safe, well managed building environment and fostering positive tenant relations.

Job Duties include but are not limited to:

• Facilitate all aspects of tenant move ins, including scheduling, unit readiness checks, and orientation to building policies.
• Assist tenants with completing lease signings, lease renewals, and income recertifications, ensuring timely submission of required documentation.
• Serve as a point of contact for tenant questions related to building operations, repairs, inspections, and program requirements.
• Support conflict resolution and help maintain a respectful, community oriented building culture.
• Coordinate with property management to ensure timely apartment inspections, repairs, and maintenance requests.
• Track and follow up on work orders to ensure issues are resolved promptly and documented appropriately.
• Assist with unit turnover processes, including scheduling, walkthroughs, and ensuring units meet program standards before re occupancy.
• Maintain accurate records related to leases, inspections, repairs, and tenant communications in accordance with DSS AHS guidelines.
• Work closely with program staff to ensure alignment between building operations and service delivery.
• Communicate regularly with property management regarding building needs, tenant concerns, and compliance issues.
• Participate in team meetings, case conferences, and building wide initiatives to support overall program goals.
• Maintain organized files and databases for tenant documentation, building logs, and compliance records.
• Prepare reports as needed for internal use, audits, and DSS AHS program requirements.
• Support the Program Director with operational tasks, special projects, and building related initiatives.

Qualifications

QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree required. A combination of education and relevant professional experience that provides the knowledge, skills, and abilities needed for the role may be considered.
• At least three years of experience in property management, supportive housing, social services, or a related field preferred.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
• Familiarity with NYC housing systems, DSS programs, or AHS Master Lease program operations is a plus.
• Proficiency with basic computer applications and documentation systems.
• Ability to work collaboratively in a fast paced, team oriented environment.
• Bilingual a plus but not a requirement.
• Ability to work Monday through Friday, consistent 8 hour shift with an unpaid hour for lunch.
• Ability to travel within the NYC area using public transportation.
• Commitment to providing affordable housing for low to moderate income population.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this job.

• The ability to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The ability to frequently sit and reach with hands and arms.
• The ability to occasionally lift and/or move up to 20 pounds.
• The ability to travel within the NYC area using public transportation.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job.

• Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators.
• The noise level in the work environment is usually moderate.

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job related duties requested by their supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and subject to changes in business necessity.

Settlement Housing Fund, Inc. is proud to be an Equal Opportunity Employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions expected of an employee. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of you as an employee. You may be asked to perform other duties as required.

• 4 weeks of vacation time annually for new employees
• 12 federally recognized holidays, plus a floating holiday
• A 35-hour work week
• Hybrid work model
• Medical, dental, and vision
• 12 weeks of paid parental leave
• Paid prenatal leave
• Summer Fridays
• Flexible spending account – pretax health and dependent care
• Company paid basic life insurance, AD&D and Long-term disability insurance
• Commuter benefits (transit & parking)
• Pet insurance
• Identity theft and legal insurance
• 403b – with company match and 100% vesting day 1
• Customizable supplemental insurance
• Mental health support
• Tuition reimbursement
• And more!

Bilingual in Spanish or other languages a plus (not a requirement)