Operations Assistant

SAADA is seeking an Operations Assistant to execute the day-to-day operational tasks that support our organization's continued success as a national leader in community storytelling. SAADA is building toward $1M in annual individual giving over five years, and this role will provide essential support to make that growth possible.

About the Role

You will use your hands-on, detail-oriented approach to carry out various tasks that keep our membership, merchandise, shipping, and office operations running smoothly. This is a terrific opportunity for someone who enjoys working with their hands and takes pride in getting the details right.

Who We Are

SAADA is the leading source for South Asian American history. Our archive, storytelling projects, exhibits, artistic partnerships, walking tours, lesson plans, and books reflect a community of more than 6.1 million individuals and over 250 years of history. Learn more about our work on our website at saada.org.

Your Roles & Responsibilities

The Operations Assistant works across organizational functions under the supervision and mentorship of SAADA’s Deputy Director. Here are some examples of the responsibilities that the role includes:

• Print and mail letters to SAADA members and donors, adding handwritten notes when personalization is needed.
• Pack and ship SAADA's books, board games, and merchandise orders to community members, preparing documents, packages, and labels, and ensuring consistent quality and accuracy across every shipment.
• Process incoming mail and deliveries to the SAADA office.
• Maintain an organized inventory system for office supplies, ensuring there's always enough on hand for office needs and ongoing orders.
• Keep the SAADA office organized and well-maintained.
• Update fulfillment, inventory, and mailing records in Salesforce.
• Support SAADA programs and events, and other responsibilities, as assigned.

Your Background & Skills Set

• Experience working in a retail, food service, customer service, or operations support environment.
• Past professional experience doing hands-on creative work, with an ability to build, assemble, and pack things well.
• Excitement to learn and the ability to receive and implement constructive feedback.
• Top-notch organizational skills; if your books are in alphabetical order, your notes are color-coded, and you find to-do lists energizing, we want to talk to you! There's much to keep track of in this role, and nothing can fall through the cracks.
• Strong communication skills, both written and verbal.
• Strong penmanship in both print and cursive.
• Attention to detail and accuracy in all work tasks.
• Proficiency with Google Suite (Google Sheets, Google Docs) and Microsoft Office Suite (Word, Excel).
• Ability to work as part of a team and independently.
• Ability to lift and carry boxes up to 40 pounds, stand for extended periods, and perform repetitive tasks related to packing and shipping.

SAADA is an equal opportunity employer.