Director of Organizational Effectiveness

Having grown our operations and impact significantly, we are excited to be recruiting for a new senior leader - a Director of Organizational Effectiveness - to lead key internal assessments, investments, and changes to further align our people, process, and technology systems.

The Director of Organizational Effectiveness (DOE) is a senior operational integrator responsible for strengthening how our organization works. Joining and working in coordination with our Strategic Leadership Team (SLT), the DOE serves as an internal consultant, change leader, and strategic project manager, partnering across departments to ensure strategic initiatives are delivered effectively, priorities are clear, and performance is measurable.

The DOE will focus on assessing and prioritizing key risks and opportunities - and then lead on thoughtful change management through intentional collaboration with department leaders throughout the organization. This role focuses on updating and aligning our people, process, and technology systems to enhance organizational effectiveness, reduce friction, and support the SLT in executing our mission efficiently and collaboratively across the organization.

This is a unique opportunity to join a mission-driven, forward-thinking organization at an exciting time. Our team is guided by shared values of kindness, collaboration, and excellence. We are looking for a leader who is energized by complexity, passionate about people, fluent in process and technology, committed to continuous improvement, and motivated to help build stronger systems that support people and purpose.

Our work is rooted in the belief that everyone deserves access to resources and opportunity. Since our founding in 1969, we have been a trusted, community-centered partner bringing people together to provide critical support and create meaningful pathways for our neighbors in need. Over the past several years, we’ve expanded both our reach and our vision. From the launch of our innovative Food Club & Opportunity Hub and our second Resale Store location, to new partnerships addressing affordable housing and the growth of Lakeshore Food Rescue, we are continuously evolving to meet the needs of our community in thoughtful and strategic ways.

Education & Experience

• 8+ years of relevant experience required in organizational effectiveness, operations, strategy, project management, consulting, or organizational development roles.
• 3+ years of supervisory experience required.
• Bachelor's Degree required; or in place of a degree, equivalent years of experience.
• Relevant advanced certification or degree preferred.
• Basic conversational Spanish proficiency desired.

Head over to our Jobs page to learn more about how this opportunity will contribute to our organization, and what we are looking for in talented professionals when considering a hire for this role.

As a fixed-term role, this position is eligible for benefits and will serve an anticipated initial term of

24-months. Advertised compensation is a starting range, with salary commensurate with experience.

Applications: An application is required to be submitted through our Jobs page of our website. Interviews are conducted on a rolling basis. The application process includes phone and in-person interviews.

Note: This job announcement is a summary of this position, and is not intended to be a comprehensive list of all duties. More details are available on our Jobs page and a full job description will be provided to interest applicants.

Community Action House values every team member's contribution to ensuring our neighbors have what they need to thrive, and no one faces challenges alone. We strive to attract, engage, and retain high-performing employees passionate about our cause. Our compensation program is fair and market-informed, with annual reviews to ensure competitive pay. We offer a holistic benefits package and an equity-forward approach to annual increases. Performance, tenure, and market data guide individual compensation within our structured pay grades.

We offer a comprehensive and competitive benefits package designed to support you and your family. This includes medical, dental, and vision coverage options for employees and their dependents, along with employer-paid holidays, generous paid time off, and sick leave. Our benefits also feature a 401(k) plan with company matching, as well as employer-paid short-term disability, long-term disability, and life insurance. In addition, we invest in your growth through ongoing professional development opportunities, with a strong commitment to fostering inclusion, belonging, emotional intelligence, and cultural competency in a collaborative and diverse workplace.