Operations Manager - Furnishing Hope of Massachusetts

Furnishing Hope of Massachusetts, Inc. (FHMA) is a Cambridge-based 501(c)3 non-profit dedicated to helping families who are transitioning out of homelessness create a home for themselves. We provide families with the basic furniture and household goods necessary to create a comfortable and nurturing home from which to make a new start. FHMA serves families in the greater Boston area.

The Operations Manager plays a key role in managing and implementing FHMA’s core activities, including deliveries to families and intake of in-kind donations, training and oversight of volunteers, and is responsible for ensuring smooth day-to-day operations in support of FHMA's mission.

The Operations Manager works closely with, and reports directly to, the FHMA Executive Director. This position also works closely with, and shares oversight for, the part-time Data Coordinator. This is an excellent opening for a candidate interested in building experience for a career in nonprofit management.

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The duties of this position include, but are not limited to:

Delivery & Inventory Management:

Assures the timely delivery of needed furniture and starter sets to FHMA clients. Manages home goods inventory, schedules and coordinates delivery of furniture and home goods to clients, including communication with social service agency partners and FHMA vendors. Assures the preparation of home goods Starter Sets (bedding, kitchen, bathroom & toiletries) – by volunteers wherever possible, and by the Operations Manager when necessary. Monitors home goods inventory levels to ensure minimums are always available to clients.Manages vendor relationships on operational issues. Delivers Starter Sets to families and supervises delivery and setup of furniture by professional movers up to 2 days a week.

Volunteer Management:

Provides training, oversight, and quality control for FHMA volunteers. Serves as a point of contact for FHMA volunteer opportunities.

Fundraising, Marketing, and Outreach:

Assists in outreach to potential donors of home goods – local businesses, congregations, and other community organizations. Assists in the preparation of grant-related materials.

Website and Social Media Support:

Assists in the update of FHMA’s website, Facebook / Instagram pages, ensuring they have accurate, relevant, and up-to-date content.

Other:

Performs related duties as required to assure the smooth carrying out of FHMA’s mission, including assisting as needed with data input related to FHMA activities, providing support for fundraising events, ordering supplies, etc.

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Requirements

• Bachelor’s degree or higher
• 2 years administrative office experience preferred (volunteer experience considered)
• Valid driver’s license, good driving record, and regular access to a reliable vehicle (travel between sites reimbursed.)
• Excellent communications and writing skills
• Demonstrated experience training and/or supervising and/or recruiting volunteers.
• Demonstrated administrative computer skills, including experience working with Excel or databases a plus.
• Prior successful experience in non-profit sector desirable but not required
• Ability to work in fast-paced dynamic team environment