Chief of Staff

Title: Chief of Staff

Type: Full-time, Exempt

Reports to: Founder & CEO

Location: Remote

However, we will prioritize several touchpoints for in person work including:

• Co-located work throughout the year with founder
• Team retreats
• Community engagement events

About Us:

Our vision at Our Roots is to build generational mental wellness by and with historically overlooked communities. We do this by virtually connecting pregnant and postpartum communities to peer coaches to promote healing, prevent anxiety and depression. Our 501(c)(3) non-profit is supercharged by philanthropic foundations and individual donors who believe in our mission.

Role Overview:

The Chief of Staff partners closely with the Founder & CEO to grow our reach and deepen engagement with mamas and birthing parents. This role blends strategic thought partnership with hands-on execution. The right person is as energized to streamline our Medicaid operational processes as they are to strategize and execute on deepening engagement with birthing parents. They are a skilled project manager who cares deeply about birth equity, and can build strong relationships with our community, team, and partners. Marketing, data storytelling and team management will scale as the role and team grow.

Key Responsibilities:

Strategy, Growth & Execution

• Partner with the CEO to rigorously evaluate, prioritize, and sequence growth opportunities
• Own product improvements to deepen engagement, retention, and impact
• Set engagement and impact metrics with team, analyze data, and share insights to inform decisions
• Oversee marketing efforts to grow reach including scoping, hiring, and managing needed social media and community engagement consultants
• As role and team grows, use quantitative and qualitative data to drive storytelling across fundraising, board reporting, and community communications

Operations & Infrastructure

• Streamline operations for our Medicaid contract including workflows, billing, and reporting
• Build operational systems that enable seamless execution on future contracts and partnerships
• Build and implement systems for project management including decision and outcome tracking
• Maintain HIPAA compliance across all community-facing products and programs
• Oversee HR operations and compliance through Justworks including onboarding, benefits administration, and policy adherence

Team and Organizational Culture

• Create thoughtful internal communication channels to build team cohesion in remote environment
• Hire and manage a team as the organization grows
• Proactively surface organizational gaps and bottlenecks

Qualifications

• 7+ years of experience in strategy, operations, and/or product
• At least 2-3 years in early-stage startup (ideally health tech) or tech nonprofit
• Strong data analytics skills in Excel and product fluency
• Strong project management skills with proven ability to support others in building the same
• Familiarity with healthcare and HIPAA compliance - experience with Medicaid or government contracts a plus
• Experience hiring, building out, and managing team including consultants
• Proactive, execution-oriented mindset with high ownership
• Excellent written and verbal communication

Salary Range: $110,000 - $140,000

Benefits:

• Health insurance or QSEHRA contribution
• PTO, federal holidays, and sick leave
• 401k plan

Application and Timeline:

If this role speaks to you, please apply here by July 7th.

Round 1: Mid-June

Round 2: Late June

Round 3: Early July

Start date: Late July/ Early August

Our Roots is an equal opportunity employer. We prohibit unlawful discrimination against any employee or applicant for employment based on race, color, religion, sex, gender identity, age, national origin, disability, veteran status, sexual orientation and/or identity, criminal record, marital status, or any other basis prohibited by law.

Health insurance or stipend

401k

PTO, sick days, and holidays