Bi-Lingual Constituent Services Specialist

About CUFFH

Churches United for Fair Housing (CUFFH) is a grassroots organization that works towards community empowerment through community organizing, youth engagement, and by providing sophisticated social services. CUFFH organizes towards preserving and creating vibrant communities that are not exclusive and are really affordable to working families in New York City. CUFFH programs serve the extremely low-income and immigrant families that are threatened by displacement and lack of affordable housing options city-wide.

Position Summary

The Constituent Services Specialist will help carry out our year-round service programs which include affordable and fair housing workshops, tenant and immigrant know-your-rights workshops and referral programs to other resources and services through the CUFFH Network. This position provides affordable housing information to large groups of our constituents, as well as works closely with individuals in a one-on-one setting to provide personalized assessment, counseling and assistance.

Essential Responsibilities Include

• Facilitate fair housing, affordable housing, financial empowerment and know-your-rights outreach and workshops across our Network
• Provide CUFFH weekly services at multiple locations across our member churches and larger Network in Brooklyn
• Coordinate all logistics for housing workshops and other events
• Perform door-to-door outreach and canvassing to inform and engage community members to attend workshops and events
• Represent CUFFH priorities at coalition meetings and in local/citywide initiatives, including participating as an HPD Housing Ambassador
• Help develop an individual work plan and annual goals

Qualifications

• A deep passion for social justice and community service provision
• 2+ years of direct service, intake or relevant experience
• Strong organizing, planning, meeting/workshop facilitation skills
• Demonstrated ability to communicate with individuals from diverse backgrounds, particularly working with people in crisis
• Experience and interest in taking ownership of social media accounts
• Willingness to work flexible hours, including evenings and weekends
• Must be reliable, on time and responsive to communication
• Self motivated, takes initiative and is innovative.
• Demonstrated ability to work with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities. Follows up on all relevant issues.
• Strong writing and communication skills in both English and Spanish
• Basic computer skills, including Google G Suite
• Good interpersonal skills, high energy and a positive attitude
• Growth mindset and emotional intelligence skills a plus
• Social work background a plus but not required