Volunteer Coordinator

VOLUNTEER COORDINATOR

Reports to: Operations Director

Status: Full-Time, hourly

Pay Rate: $27.00 - $30.00 per hour

Schedule: Monday - Friday, 8:30am - 5:00pm

Location: Livermore, CA (with regular travel to Dublin and Pleasanton service sites)

Benefits: Paid Time Off, Sick Time, Medical Benefits, Partial 401(k) Match

The Mission of Open Heart Kitchen is to provide equitable access to nutritious food today, while building a food secure tomorrow. Learn more at:

Position Summary:

The Volunteer Coordinator is responsible for recruiting, onboarding, training, scheduling, and retaining volunteers across Open Heart Kitchen’s programs and service sites. This role ensures that volunteer operations are well-organized, adequately staffed, and aligned with program needs, while creating a positive, respectful, and inclusive volunteer experience.

The ideal candidate is highly organized, people-centered, and comfortable balancing logistics, data tracking, and on-the-ground volunteer support in a fast-paced, mission-driven environment.

Essential Duties and Responsibilities:

Volunteer Program Management

• Recruit, onboard, train, and retain volunteers for programs across the Tri-Valley
• Coordinate volunteer schedules to meet daily operational needs at multiple sites
• Serve as the primary point of contact for volunteers, providing guidance, support, and issue resolution
• Maintain accurate volunteer records, hours, waivers, and engagement data using databases and spreadsheets
• Track volunteer participation trends and gaps; provide regular reports and insights to program leadership
• Support volunteer recognition efforts and contribute to strategies that improve volunteer retention
• Ensure volunteers are trained on safety procedures, site expectations, and applicable policies
• Provide on-site volunteer support and supervision as needed

Administrative and Operational Support

• Manage volunteer intake processes, including applications, orientations, and clearances
• Communicate regularly with volunteers via email and other platforms regarding schedules, updates, and opportunities
• Collaborate with program staff to anticipate volunteer needs and adjust recruitment or scheduling accordingly
• Assist with maintaining volunteer-related policies, procedures, and documentation
• Support audits, inspections, or reporting requirements related to volunteer activities, as needed

Program Support and Cross-Training

• Cross-train as a Meal Site Supervisor to provide coverage at meal service sites when needed
• Provide on-site operational support at meal locations, including volunteer coordination and adherence to program procedures
• Assist the Operations Director with operational tasks outside of core volunteer coordination duties, as needed, to support program continuity and balance workload during periods of high demand, staff absence, or special projects

Qualifications:

Education and Experience

• Bachelor’s degree in a related field or equivalent combination of education and experience
• Minimum of two (2) years of relevant experience in volunteer coordination, nonprofit administration, or community engagement

Skills and Competencies

• Strong interpersonal and communication skills; comfortable engaging with diverse populations, including seniors, youth, and community volunteers
• Highly organized with the ability to manage multiple priorities and meet deadlines
• Detail-oriented with strong data tracking and documentation skills
• Collaborative, flexible, and solutions-oriented; able to work independently and as part of a small team
• Demonstrated commitment to equity, inclusion, and people-centered practices

Technical Skills

• Proficiency with Microsoft Office and Google Workspace (Docs, Sheets, Drive, Gmail)
• Strong Excel/Google Sheets skills for tracking and reporting
• Experience with volunteer management software preferred
• Familiarity with Adobe Acrobat

Physical and Other Requirements:

• Ability to work occasional evenings and weekends for special events or program needs
• Ability to occasionally lift or move up to 50 pounds
• Proof of negative TB test (re-test every four years)
• Ability to maintain confidentiality and exercise sound judgment and professionalism

Commitment to Equity

Open Heart Kitchen is committed to racial equity, social justice, and creating an inclusive environment for staff, volunteers, and community members. This role is expected to actively support and reflect these values.

How to Apply

Submit a resume and cover letter to be considered. Open Heart Kitchen is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other protected status.

Reasonable accommodations are available for applicants with disabilities. To request assistance with the application process, please call 925-580-1616 and leave your contact information and details about the position of interest.

Paid Time Off, Sick Time, Medical Benefits, Partial 401(k) Match

English. Spanish preferred.