Coordinator, Membership and Data Management

ABOUT SWE:

The Society of Women Engineers (SWE) for more than seven decades has given women engineers a unique place and voice within the engineering industry. Our non-profit organization is centered around a passion for our members’ success and continues to evolve with the challenges and opportunities reflected in today’s exciting engineering and technology specialties.

OUR VALUES:

Integrity | Inclusive Environment | Mutual Support | Professional Excellence | Trust

Our values shape our culture, drive our decisions, and define who we are. These values serve as the compass for our actions, encouraging a shared sense of purpose among our staff and sets the standard for how we conduct business.

JOB DESCRIPTION:

We are seeking a Coordinator, Membership & Data Management who embodies the values, principles, and priorities that guide our initiatives as we continue to make a lasting impact on the future.

The position of Coordinator, Membership & Data Management is the front-line individual for all inbound requests to SWE HQ, creating a positive customer experience that reflects on the entire SWE organization. This role reports to the Manager, Membership & Data Management and works in close collaboration with the Associate Director, Membership & Data Management and other senior team members on a variety of duties as assigned.

CORE RESPONSIBILITIES:

Administration and Customer Support (90%)

1. Provide 5-star front line support to members and other external stakeholders. Respond promptly and professionally to inbound questions/inquiries via email, phone, and in-person interactions.
2. Engage members with a service excellence mindset and solution-oriented manner
3. Perform membership functions including processing membership requests, updating member records in the CRM, and invoicing members or registrants.
4. Support Salesforce/Fonteva database management, ensuring membership data is accurate and up-to-date.
5. Assist with administrative tasks, including membership mailings, data entry, member reporting and drafting of standard operating procedures.
6. Oversee Zoom scheduling, including set-up, pulling attendee rosters and reporting statistics, and providing post-event support.

Event Support (10%)

1. Supports on-site events as needed by resolving customer service questions.

DESIRED SKILLS:

• High comfortability engaging with members via phone, email and in person.
• Ability to convey information in a clear, concise, and comprehensive manner to a variety of audiences.
• Strong computer skills including Microsoft Office applications and Google Workspace; Internet and technology savvy.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in using customer service platforms, ticketing systems, and databases, specifically Salesforce.
• Ability to work collaboratively in a team environment and independently with minimal supervision.
• Strong problem-solving and decision-making skills.
• Flexibility to travel and provide onsite event support when needed.

SUPERVISORY RESPONSIBILITIES:

This position has no direct reports and reports to the Manager, Membership & Data Management.

TRAVEL & SCHEDULE:

This position works 40 hours per week based in the SWE HQ Office in Chicago, IL. Typically, at least 1-2 days per week is required in the office. Additional time in the office is needed on occasion for all staff meetings.