Human Resource Manager

Position

Human Resource Manager

Classification

Exempt

MIRIAM’S KITCHEN MISSION

Miriam’s Kitchen works to end chronic homelessness in Washington, DC. We advocate for permanent supportive housing as a long-term solution, while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless.

POSITION SUMMARY

Reporting to the Chief Operating Officer (COO), the Human Resources Manager (Manager) serves on the operations team and works collaboratively across the organization to support MK’s staff and managers by managing and executing Human Resource administrative functions, including the employee benefits administration and leave programs, the performance management and merit increase process. Additional duties include recruiting, training, and enforcing company policies and practices all the while fostering MK’s culture of community, collaboration, and connection. The Manager will be a member of our 6-person operations team who strives to ensure that staff enjoy their work while efficiently and effectively reaching personal and organizational goals. This position will supervise the Administrative Coordinator.

DUTIES AND RESPONSIBILITIES

Benefits Administration and Compliance

• Leads the implementation of MK’s employee benefits strategy with a focus on streamlined administration, innovative benefit offerings, access, equity, and responsiveness.
• Manages all benefit programs (health, voluntary, leave, cafeteria plans, 403(b), medical support notices, garnishments, accommodations, etc.) and effectively coordinates the intersection of multiple benefits programs for affected employees.
• Leads annual open enrollment, including vendor management, staff communication, enrollment tracking and reporting.
• Ensures timely benefits enrollment for new hires and accurate benefit enrollments and changes by regular audits throughout the year.
• Prepares and submits timely benefits data for all required compliance testing.
• Administers leave tracking, including DCFMLA/FMLA, to ensure accuracy and compliance.
• Submits and benefits claims and manages the claims process for workers' compensation and disability leave programs.
• Works to ensure compliance with federal, state, and local employment laws.
• Regularly review HR policies and procedures to ensure consistent implementation and alignment with legal requirements and best practices. Manage updates to policies and the employee handbook where needed.
• Prepares and submits required compliance reports, including ACA, Occupational Injury and Illness, Bureau of Labor Statistics, and EEOC filings.

Performance Management and Merit Increase Process

• Oversee performance management systems, including:
• SMART Goal Setting
• Annual Performance Evaluations
• 90-Day Performance Appraisal
• Performance Improvement Plans
• Succession Planning
• Develops role-specific standards for equitable performance evaluation.
• Supports managers in evaluating performance appraisal results against standards and providing clear, actionable feedback
• Suggests and implements fair and equitable compensation, promotion, and retention strategies.

HR Operations: Recruitment, Employee Relations

• Manages the recruitment process by collaborating with department managers to define role competencies, determine salary ranges, and implement equitable and consistent hiring practices.
• Ensures effective and inclusive recruiting, onboarding, and offboarding processes across the organization.
• Creates learning and development programs that support internal growth and training opportunities for staff.
• Plans and manages content for all staff meetings in coordination with the COO.
• Builds and maintains a culture of collaboration, kindness, and connection across teams.
• Promotes open communication, shared purpose, and mutual support across teams.
• Commits to MK’s culture centered around community, collaboration, and connection.
• Manages MK employee relations processes, including performance, feedback, performance improvement plans, complaints, grievances and exit interviews.
• In coordination with the COO, manages employee discipline and workplace investigations.
• Monitors and adheres to HR budget; recommends changes for cost-effective systems and processes where available.
• Manage the Administrative Coordinator.

BENEFITS

Miriam’s Kitchen is proud to offer comprehensive benefits that support the continued health and wellbeing of our team including: 100% employer-paid medical, dental, and vision insurance; generous medical coverage for dependents; 100% employer-paid short term disability, long term disability, and life insurance; employer retirement contributions; generous annual paid leave, and annual professional development funds for all full and part-time team members.

Miriam’s Kitchen guests come from all walks of life, and so do our employees. We are committed to hiring employees that bring diversity of lived experience, education, thought and engagement to help achieve our mission of ending chronic and veteran homelessness in Washington, DC. We encourage candidates to apply with the confidence that at Miriam’s Kitchen, we believe in our commitment to diversity and leading with our core values to build a strong, equitable, and inclusive work force.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES

• Advanced user and administrator experience with benefit administration platforms and HRIS systems (Paylocity).
• Well-organized and highly detail-oriented, with strong analytical skills.
• Effective internal consultant and decision-maker.
• Clear and concise written and oral communicator to diverse audiences. Calm, tactful, fair, and persuasive in navigating conflict and sensitive conversations.
• Excellent interpersonal skills to build trust and resolve conflict.
• Strong interest in and commitment to ending chronic homelessness in DC.
• Works collaboratively with colleagues and guests with a variety of backgrounds and lived experiences.
• Proven ability to plan, organize, and manage multiple projects simultaneously to meet deadlines.
• Self-starter who works independently as well as with a team.
• Strong knowledge of employment laws, compliance, and ethical HR practices.
• High integrity, clear boundaries, and a values-driven approach to inclusive, people-centered leadership.
• Proficiency with Microsoft Office Suite and common HR technology platforms.

REQUIREMENTS

With strong experience in benefits administration, the ideal candidate is a people-first, mission-driven HR professional who leads with integrity, clarity and empathy. They plan ahead and are highly detail oriented. They can help build and implement systems, coach staff, manage benefits with high accuracy and spot issues before they arise. They thrive in a fast-paced, collaborative environment and are deeply committed to equity, problem-solving, and building a positive people culture in and out of the office.

• At least 5-7 years of progressively responsible HR generalist experience in human resources.
• Experience should include at least 3 years of experience managing benefits administration and HR compliance.
• Certified Professional required (SHRM-CP or PHR) strongly desired.
• Proven experience in Paylocity, at the intermediate or advanced level.

Work Schedule:

• Hybrid work schedule with a minimum of 2 days in the office is required.

Miriam’s Kitchen is proud to offer comprehensive benefits that support the continued health and wellbeing of our team including: 100% employer-paid medical, dental, and vision insurance; generous medical coverage for dependents; 100% employer-paid short term disability, long term disability, and life insurance; employer retirement contributions; generous annual paid leave, and annual professional development funds for all full and part-time team members.

Miriam’s Kitchen guests come from all walks of life, and so do our employees. We are committed to hiring employees that bring diversity of lived experience, education, thought and engagement to help achieve our mission of ending chronic and veteran homelessness in Washington, DC. We encourage candidates to apply with the confidence that at Miriam’s Kitchen, we believe in our commitment to diversity and leading with our core values to build a strong, equitable, and inclusive work force.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.