Domestic Violence Hotline Counselor/Advocate (part-time)

Lutheran Settlement House is part of a movement rooted in radical compassion and focused on making lasting, meaningful change in people’s lives and in our community. The voices of our clients guide our work, telling us what supports they need and what needs to change in our city. Our staff shares deeply held values that make us a welcoming, responsive, and reliable safe haven for some of Philadelphia’s most vulnerable populations. We accompany our clients in times of crisis, we are catalysts for building community, and we joyfully celebrate the strength of those we serve. If this sounds like you, if you’re looking for a workplace where you can live out your values and a workplace that values your growth and development, we invite you to apply.

Scope of Position:

Under the supervision of the Intern Supervisor, the Counselor/Advocate is primarily responsible for providing individual, group, and hotline counseling for domestic violence victims and their families. This position includes a minimum of 10 hours per week of hotline counseling on the Philadelphia Domestic Violence Hotline. Lutheran Settlement House covers the Philadelphia Domestic Violence Hotline, Monday to Friday, 7am-9pm. This position is in-person in our Fishtown office.

Functions and Duties:

• Provides individual counseling, hotline counseling, advocacy, and referral services to domestic violence victims and their families.
• Maintains client record accurately in accordance with agency standards
• Provides at least 10 hours per week of scheduled hotline coverage at LSH Mainsite in our Fishtown office.
• Facilitates or co-facilitates group counseling for domestic violence victims and their families, remotely, onsite and in community settings.
• Maintains current knowledge of Protection from Abuse order procedures, applicable laws, and community resources.
• Provides referrals and advocacy related to domestic violence, substance use, mental health, healthcare, and other supportive services, as needed.
• Participates in the development of outreach materials and workshops on domestic violence issues to the larger community, especially those that are historically marginalized.
• Participates in team/staff meetings, in-service and volunteer trainings, and other LSH/BDVP functions as schedule allows.
• Meets regularly with supervisor to review program activity, services issues, and other program matters. This includes a routine review of service documentation and other program information to assure compliance with program standards and agency service goals
• Occasional evening and weekend hours may be required for BDVP functions and programming, with flexible scheduling provided.
• Other duties as assigned.

Qualifications:

• Associate's or Bachelor's degree in human services, social work, or a related field preferred but not required. One year of relevant supervised experience may be substituted for each year of education.
• Demonstrated understanding of the dynamics of domestic violence, knowledge of community resources, and sensitivity to the needs of survivors of domestic violence and their families.
• Strong active listening, communication, and problem-solving skills, with the ability to work effectively with diverse populations.
• Successful completion of a 40-hour domestic violence training (provided by LSH) is required.
• Bilingual in English and Spanish preferred; proficiency in other languages is a plus.
• LSH is committed to building a diverse and inclusive workforce that reflects the communities we serve. We strongly encourage applicants from historically underrepresented backgrounds to apply.

LSH is committed to creating an inclusive experience for all and we firmly believe that we serve our communities best when everyone feels free to be their most authentic self.

We value diversity and are committed to promoting it! We are an equal opportunity employer and applicants from diverse backgrounds are strongly encouraged to apply.

Benefits include:

• Philadelphia Sick Time is accrued at a rate of 1 hour per 40 hours worked.
• Our 401k retirement savings program offers a 1% match, and we offer pre-tax flexible spending accounts for health, travel, and dependent care.
• We value growth and learning and offer training and conference participation whenever possible. We value the voices of our staff, and we offer mini grants for staff to pilot new ideas in their work.
• We understand that employees are people first and foremost and are committed to an overall supportive and flexible organizational culture.
• Our work is critical, but we know it’s not easy, so we aim to infuse joy wherever possible. Whether we are offering free yoga and exercise classes, ending all-staff meetings with Karaoke or Bingo, or committing steadfast to a snack-based meeting culture – we aim to balance the weight of our work with laughter and levity as often as we can.

Proficient in English (reading/writing/verbal communication), Bilingual English and Spanish preferred. Bilingual hires compensated commensurately.