Senior Director of Human Resources and Staff Experience

Position Summary

The Senior Director of Human Resources and Staff Experience is responsible for managing the operations, policies, and systems that govern the employee lifecycle at NCAAT. Reporting to the Executive Director, this role will manage compensation and benefits, recruiting, employee relations, labor and employment compliance, performance management, people analytics, total well-being, and PEO and vendor management.

Key Responsibilities

People Operations Management

• Foster effective internal communication to ensure employees feel informed, heard, and connected to the organization’s mission
• Streamline people processes by developing and implementing efficient HR systems, including onboarding, performance management, and feedback loops
• Provide strategic HR guidance by partnering with leadership to align people strategies with organizational objectives and future growth
• Act as a trusted advisor to employees and leadership, offering guidance and support on conflict resolution related to formal or informal complaints, team dynamics, and organizational alignment
• Manage all additional staff relationships, including contractors, interns, and fellows

Human Resources Administration and Compliance

• Oversee employee lifecycle, including hiring, onboarding, retention, and transitions, contributing to a smooth and supportive experience throughout employees’ tenure with the organization
• Oversee payroll and manage the payroll vendor
• Support staff and supervisors with questions regarding benefits enrollment, benefit functions, and workplace policies and procedures as needed
• Facilitate internal communications regarding benefit updates and changes
• Create, operationalize, and maintain policies and procedures for federal, state, and municipal compliance, including but not limited to ADA compliance, EEO regulations, employee leave, internal investigations, and other legal compliance matters (with support from legal counsel as needed)

Staff and Organizational Culture

• Partner with Executive Leadership to design and implement programs and practices that drive employee engagement and satisfaction, promote recognition, belonging, and continuous learning and improvement
• Champion leadership and professional development by creating frameworks for training, skill-building, and career progression
• Lead organizational culture initiatives by designing and implementing strategies that foster and sustain a positive, inclusive, mission-driven, and values-driven workplace culture
• Assess and advance employee engagement and satisfaction
• Promote diversity, equity, and inclusion by embedding DEI principles into the organization’s practices, policies, and culture

Other Functions

• Attend weekly executive team meetings to provide guidance on HR and compliance as the team navigates organization-wide decision-making
• Oversee the policy creation process, including facilitating meetings of the Collaborative Advisory Team (CAT), accepting staff feedback on policy changes, and sharing final drafts with the executive team for review

NCAAT and NCAAT in Action offer full-time employees health, dental, and vision insurance; paid time off for vacation and wellness; and an optional 401k plan. To support work-life balance, we offer flextime and remote work days, as well as quarterly office shutdowns for wellness. Employees receive an annual professional development stipend that may be used for Asian language courses and/or other training opportunities.