Senior Manager of Individual Giving

Job Title: Senior Manager of Individual Giving

Department: Development

Reports to: Senior Director of Development

FLSA Status/Hours: Exempt

ABOUT US

A Place Called Home is a dynamic, non-profit youth and community center in South Central Los Angeles. APCH provides educational programs, counseling, mentoring, music, theater, dance, and art classes, athletics and wellness opportunities. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them. Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active community members capable of making positive change in the world in which they live.

SUMMARY

Under the direction of the Senior Director of Development, the Senior Manager of Individual Giving is a key fundraiser who actively drives philanthropic support for the agency through excellent relationship management via the identification, cultivation, solicitation, and stewardship of mid-level donors. A results-oriented professional, the Senior Manager will maintain a portfolio of approximately 125-150 individual donors at the $1,000-$5,000 level. This is a highly collaborative role in which the Senior Manager of Individual Giving will partner with colleagues in development and programs to deliver creative and meaningful engagement opportunities. The ideal candidate is an adept fundraiser who strives to build meaningful donor relationships and connect donors to their passions and values through APCH’s mission. The Senior Manager of Individual Giving will join a passionate development team working to fundraise approximately $7M in FY2026. This is a hybrid position that requires a mix of in-office work and flexibility to work remotely and travel throughout the LA metro area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage a portfolio of assigned mid-level prospects and donors, leading the formulation and implementation of donor engagement plans and effective strategies leading to new and sustained gifts.
• Carry out consistent and tailored donor outreach to assigned donors, ensuring that our supporters receive relevant updates, event invitations, volunteer opportunities, and other meaningful engagement opportunities.
• Help assigned donors to realize and fulfill their passions and interests in APCH, and be moved to continue and/or upgrade their annual support.
• Attend donor meetings, lead donor tours of the agency, and prepare donor briefings and profiles as required.
• Produce personalized letters and messages to thank and engage donors, and ensure that donors receive excellent customer service and stewardship.
• Support the development team in building a consistent mid-level donor base through regular screening and qualification processes.
• Collaborate with the development operations team to ensure that donor and gift records and reports are maintained accurately and updated in a timely fashion;
• Document donor interactions in the database, conduct appropriate research on donors and prospects, and file key findings in Salesforce. Monitor portfolio progress to goal and work to develop and implement strategies to achieve annual targets.
• Maintain in-depth knowledge of APCH priorities and programs; build and maintain strong working relationships with key staff across programs, operations, and evaluation to understand program needs and opportunities, scout potential donor stewardship and cultivation opportunities, and develop fluency with the agency’s story and substantiating data.
• Attend and support APCH fundraising and community events (occasional evening and weekend work will be required), and serve as a key ambassador for the agency.
• Perform other fundraising activities as may be required.

Qualifications

Qualifications

The ideal Senior Manager of Individual Giving will be an individual who carries high personal and professional standards, is high energy by nature, proactive, and enjoys partnering with others to achieve successful outcomes. To be successful in this role the Senior Manager of Individual Giving will be a self-starter and focus on achieving excellence of service and performance in the five core competencies identified by the agency:

• Integrity & Trust: Widely trusted and seen as a direct, truthful individual. Able to present the truth in an appropriate and helpful manner.
• Adaptable: Adapts to change and considers new approaches with an open mind.
• Accountable: Demonstrates impeccable work ethic. Consistently and reliably performs tasks as required and above all takes ownership of completing assigned duties and responsibilities to the highest degree.
• Learning & Development: Actively investigates and pursues new perspectives, learning opportunities, training and development. Is committed to investigating new information, skills, and behaviors and actively works to improve performance, accomplish tasks, achieve excellent results, and share knowledge.
• Compassion: Demonstrates care and concern for the challenges and circumstances of others. Makes organizational “spirit-tending” a consistent priority and proactively seeks opportunities to help others according to humanistic and organizational values.

Technical and Performance Skills

Polished Communication Skills (Written and Verbal)

Confidence Interacting with Varied Audiences (including Senior Decision Makers)

Professionalism

Strong Project Management Skills

Customer Service

Time Management & Delegation

Ability to Multitask

Flexibility

Mission-Driven

Dedicated to excellence

Detail-Oriented

Microsoft Office Skills

Google Suite Skills

Bilingual (Spanish/English) a plus

Education/Training/Experience

• Bachelor’s degree or equivalent work experience in nonprofit sector
• Professional nonprofit experience is required
• 3-5 years of non-profit fundraising experience strongly preferred
• Proven track record of successfully cultivating, closing and retaining five-figure gifts and up from individuals
• Experience with Salesforce or other CRM systems strongly preferred

Physical and Mental Demands

• Able to work in a dynamic and high energy environment typical of a youth center
• Walking, standing required on daily basis
• Sitting and use of hands/vision for computer work for extended periods of time
• Lift up to 25 pounds occasionally
• Able to communicate and convey accurate information

A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics. In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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