Program Manager - Human Trafficking Services

The Program Manager for Human Trafficking Services is responsible for the management of and implementing the scope of work for a Human Trafficking Initiative in Howard County partnering with the Howard County Department of Community Resources and Services Office of Human Trafficking Prevention and is funded by the U.S. Department of Justice Office for Victims of Crime.

This role would support the advocacy work that is specific to human trafficking (labor and sex trafficking) survivors. The work includes managing staff who directly provide intensive case management and outreach.

The Program Manager will initiate and maintain collaboration with law enforcement and community partners to further TurnAround's mission and attend various meetings throughout the Howard County/Laurel area as a representative of TurnAround.

Essential Responsibilities:

• Coordinate and distribute incoming referrals to appropriate coordinators and other departments as needed.
• Ensure the program is implementing goals and objectives established through grants or agreements that are funded by state, federal, and private funding.
• Develop and implement programming for clients.
• Assist with developing, monitoring, and revising program policies and procedures.
• Establish and maintain community partnerships both informal and formal.
• Assist with developing and implementing data and evaluation tools to perform internal quality assurance measures.
• Respond to and address any needs or concerns regarding clients.
• Ensure that all mandated reporting policies and procedures are followed per state guidelines for reporting suspected abuse.
• Initiate internal incident reporting process and follow up per program policies.
• Engage community stakeholders to support human trafficking prevention and intervention efforts.
• Directly supervise staff, including Regional Navigator and Human Trafficking Outreach Coordinator(s) in the office(s) and other identified sites.

Qualifications:

• Master’s Degree preferred in psychology, social work, human services, or related field or MSW. Bachelor’s Degree or BSW considered as minimum with additional relevant work experience.
• Knowledge and prior experience in supporting human trafficking survivors.
• Experience working directly with populations exposed to trauma.
• Knowledge of community resources in the Howard County/Laurel area and initiatives preferred.
• Experience in handling crisis situations.
• Prior experience managing and engaging staff.
• Requires strong interpersonal, assessment, and documentation skills.
• Bi-lingual (Spanish) highly desired.

Comprehensive benefits package including:

• Medical, dental, and vision coverage
• Company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
• Generous paid vacation and company holidays
• 401(k) retirement savings plan

Spanish - Proficient