Data Operations Manager

The Data Operations Manager is responsible for providing technical leadership in data management and analytics for NPCA's Development team. This role will drive the development, implementation, and optimization of data systems and processes to support fundraising goals through data-driven decision making. The position will transform fundraising data into strategic insights while ensuring data quality and maintaining robust reporting systems.

This role requires adaptability and strategic problem-solving. The ideal candidate embraces change and proactively identifies opportunities to streamline processes, distinguishing between necessary manual work that must be executed with care and repetitive tasks ripe for automation.

Location: Remote (United States)

Travel: Ability to travel up to 2-3 times per year to DC Headquarters and/or staff retreats

Salary: $65,000-$82,000 based upon experience and location {GRADE M}

Work Status: Full-time (32 hours per week); Exempt

Benefits: We offer a comprehensive and competitive benefits package for this role including a four-day, 32-hour work week, paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and paid sabbaticals for staff after seven years of service. Learn more about our benefits at npca.org/jobs.

ESSENTIAL FUNCTIONS - SUMMARY

1. Data Management and Analytics (60%)
   • Collaborate with Associate Director, Data Management & Analytics and other members of the Development Operations team to design, test, and build systems, processes, and reporting.
   • Design and implement data quality frameworks and monitoring systems.
   • Create and maintain automated reporting solutions for fundraising metrics and KPIs.
   • Build and maintain data pipelines for regular reporting needs.
   • Conduct complex data analysis to identify fundraising trends and opportunities.
   • Locate, define, and recommend new process improvement opportunities to increase data consistency, accuracy, and usefulness of data inflows.
   • Assist in managing various data hygiene efforts and quality control of data deliverables.
   • Perform data uploads to CRM, including monthly data updates.
   • Act as a data champion within the department to encourage data-driven decision making and establish best practices.
2. Systems, Process Optimization, and Automation (30%)
   • Evaluate and optimize current data workflows for maximum efficiency.
   • Implement data validation rules and automated quality checks.
   • Design and maintain data dashboards using Tableau.
   • Manage configurations and customizations in CRM.
   • Collaborate with vendors on technical solutions and integrations.
   • Support system upgrade projects and new tool implementations, occasionally taking the lead when required. Monitor system performance and recommend improvements.
   • Identify, evaluate, and implement opportunities to automate repetitive data tasks.
3. Documentation and Training (10%)
   • Document data workflows, definitions, and relationships.
   • Create and maintain technical documentation for all data processes.
   • Develop and maintain data standards and best practices.
   • Train staff on data tools and systems.
   • Create user guides for reporting tools and dashboards.
   • Independently gather information from subject matter experts to develop documentation.
   • Maintain and update Standard Operating Procedure (SOP) documents.

Total: 100%

OTHER FUNCTIONS:

Participates in developing department goals, objectives, and systems. Participates in Development staff meetings, organization-wide meetings, committee meetings, and training programs. Assists in evaluating reports, decisions, and results of the department in relation to established goals. Performs other related duties as required and assigned.

TOUR OF DUTY:

8 hours/day (Monday through Thursday). Start time: 9 AM; End time: 5:30 PM.

SCOPE OF POSITION:

Works primarily with members of the Development staff, Executive Office staff, and other staff involved in fundraising, events, and board relations. Works with data management vendors and technology partners. Will also involve the development of contacts and networking with other development operations professionals to keep abreast of industry best practices and innovations.

QUALIFICATIONS:

Required:

• • 4-5 years of relevant experience in data management and business analysis.
  • Bachelor's degree or equivalent combination of education and experience.
  • Familiarity with Snowflake or similar cloud data warehouses OR demonstrated ability to quickly learn complex data platforms.
  • Experience with SQL and/or Python.
  • Experience with Tableau or equivalent software.
  • Strong analytical and problem-solving skills.
  • Enthusiasm for learning emerging technologies. Comfort with technological change and ability to pivot strategies as tools evolve.
  • Proficiency with Excel and data analysis.
  • Exceptional attention to detail and commitment to data accuracy, even in repetitive tasks.
  • Ability to organize, analyze, and synthesize large amounts of information.
  • Ability to work independently in a remote environment with minimal supervision while maintaining accountability to deadlines and quality standards.
  • Strong written and oral communication skills.
  • Demonstrated initiative, creativity, and interpersonal skills.
  • Ability to work with sensitive data and maintain confidentiality.

Preferred Experience:

• • Experience with other programming languages (R, JavaScript, etc.).
  • Background in data quality management and data governance.
  • Experience with CRM systems (Salesforce, Raiser's Edge, etc.).
  • Experience with fundraising software like Engaging Networks or Classy.
  • Knowledge of ETL processes and data integration concepts.

We encourage applications from candidates of all backgrounds and varying levels of technical experience. We value potential and willingness to learn as much as existing technical skills.

Core Values

Live, honor, and own the organization’s Core Values:

Commitment: We are passionate about NPCA and dedicated to achieving excellence through our work and mission. We seek to improve our performance by taking opportunities for professional and personal development and encouraging reasonable risk-taking and innovation.

Inclusion: We value diversity of thought, background, experience, and opinion. We create a culture of empowerment by welcoming and encouraging meaningful participation from all people and promoting an environment that embraces different perspectives.

Integrity: We hold ourselves accountable to each other, our members and partners, and our mission. We evaluate the impact of our work and strive for honesty and transparency across the organization. We operate ethically in the organization's best interests.

Respect: We collaborate in results-oriented teams based on trust and consideration for each other. We promote harmony between our work and our personal lives. We foster a healthy and positive workplace culture and work collaboratively with external partners.

Physical Effort and Dexterity: While performing the duties of this job, the employee is typically required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee may lift and/or move up to 25 pounds. Specific vision abilities required by the job may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants are encouraged to apply.

Physical Environment: Remote home office.

Employer’s Rights: NPCA reserves the right to revise this position description at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the NPCA and employee and is subject to change by the NPCA as the needs of the NPCA and requirements of the job change. The above is in no way an exhaustive list of the requirements for the position.